Indeed’s commitment to human rights
Indeed’s mission is to help all people get jobs, and labor rights are human rights. We have a long history of upholding many of the values enshrined in international human rights law — including respect, dignity, and fairness, and providing people with the ability to access decent employment opportunities.
Here at Indeed, a dedicated team works to embed human rights throughout our global operations, partnering across the business to identify areas of opportunity and support team members in centering human rights in their work. You can read more about our approach to human rights in our commitment statement below.
Our human rights commitment
Indeed is committed to respecting the human rights of our workforce, job seekers, clients, and vendors to ensure our workplace and our platform are a safe and empowering environment for all. Our Human Rights Commitment applies to our entire operations, including our platform.
Approach
Indeed is committed to respecting the human rights of all people, guided by the United Nations (UN) Guiding Principles on Business and Human Rights, the International Bill of Human Rights, and the principles concerning fundamental rights at work in the ten International Labour Organization (ILO) Conventions as set out in the ILO’s Declaration on Fundamental Principles and Rights at Work.
We expect Indeed’s workforce (which includes contractors and contingent workers) to respect human rights consistent with this Commitment. We expect our vendors to comply with our Vendor Code of Conduct, applicable laws, and regulations, to uphold the principles in this Commitment, and to adopt and implement similar policies and practices within their operations. We also expect employers using our platform to comply with applicable laws, regulations, and our Job Posting Standards.
Continuous Improvement
Indeed is committed to respecting the human rights of our workforce, job seekers, clients, vendors, and communities in which we operate, to ensure our workplace and our platform are a safe and empowering environment for all. We strive to ensure we do not cause or contribute to adverse human rights impacts, and where such impacts do occur, we commit to addressing them appropriately.
Indeed implements a number of guidelines and policies that outline our respect for human rights. These include internal employee guidelines such as our Code of Conduct, Anti-Bribery and Anti-Corruption Guidelines, Gift Guidelines, Anti-Bullying, Harassment & Discrimination policies, and Whistleblowing Guidelines. Respect for human rights is also outlined in external policies such as our Vendor Code of Conduct, Anti-Slavery Statement, Privacy Policy, AI Principles, and Job Posting Standards.
Vendors providing products and services to Indeed are required to abide by our Vendor Code of Conduct, as well as all applicable contractual obligations, laws, and regulations. Users of Indeed’s platform are required to abide by our Terms of Service and Platform Policies.
We recognize that our efforts to respect human rights is an iterative process that will require us to engage with a variety of stakeholders to whom we need to listen, and from whom we need to learn.
We will review this Commitment on a regular basis and revise it as appropriate.
We recognize that there are human rights risks which are particularly relevant to our activities. In 2023, we conducted a saliency assessment with external experts, including engagement with internal and external stakeholders. With this learning, we will strive to progress our approach, and will conduct further human rights due diligence in our operations and supply chain on a regular basis.
Our principles
Principles are expressed intentions and values that are written in general terms.
At Indeed, we recognize the rights of all people to be treated with dignity and respect, and are committed to working to ensure that our workforce is provided with a safe working environment which is free from all forms of bullying, discrimination, or unequal treatment in employment, sexual harassment, and other forms of harassment. Unequal treatment includes the payment of unequal remuneration for equal or substantially equal work.
Our Anti-Bullying, Anti-Harassment, and Anti-Discrimination policies state that Indeed shall not tolerate bullying, discrimination, or harassment of any kind, including on the grounds of sex, gender identity, race, color, ethnic or social origin, genetic features, language, religion or belief, political affiliation or activity, membership of a national minority, property, birth, disability, age, sexual orientation, and any other protected grounds set out by applicable legislation. Allegations of bullying, discrimination, sexual harassment, or other forms of harassment shall be investigated (if appropriate), and disciplinary action may be taken, up to and including dismissal. Indeed shall also not tolerate retaliation against a person for making allegations of bullying, discrimination, or harassment in good faith, or retaliation against anyone for supporting someone in making such a complaint.
We prohibit discrimination on our platform. Our Jobs Posting Standards prohibit discrimination in job ads. Our Terms of Service outline that employers who use our platform are solely responsible for compliance with all applicable laws, including anti-discrimination laws. We are committed to eliminating discrimination on our platform and will take action to remove discriminatory content. Our Trust and Safety team has policies and procedures in place to detect and remove discriminatory content.
At Indeed, we strictly adhere to all applicable laws and regulations in the markets in which we operate. This includes regulations concerning our relationships with government officials and government entities. We avoid acts that may create even the appearance of impropriety or misconduct in our dealings with government officials and other third parties. Our Code of Conduct, Anti-Bribery and Anti-Corruption Guidelines, and other relevant policies such as our Gift Guidelines clearly outline the rules governing third party relationships that are applicable to our workforce.
Indeed does not tolerate any form of child labor, including the worst forms of child labor. We are committed to identifying any form of child labor in our operations, on our platform, and in our supply chain. Generally, the Indeed platform is for use by individuals aged 16 or over. Where users are under the age of majority in their jurisdiction, our Terms of Service state they must use the site under the supervision of a parent, legal guardian or responsible adult. Our Terms of Service restrict the platform to users 18 or over in the European Economic Area, Switzerland, Turkey, the United Kingdom and Ukraine.
At Indeed, we are committed to fostering an inclusive, fair, and psychologically safe environment where everyone belongs. We believe that advancing a culture of inclusion and belonging makes us a stronger, more successful company, and directly supports our mission of helping all people get jobs.
Our value of inclusion and belonging is central to how we build products, engage with job seekers and clients, and how we interact with each other as colleagues. Our Code of Conduct outlines the standards of behavior we expect from our entire workforce. It outlines that we recruit, train, reward, and promote people based on their performance and contribution.
We are committed to ensuring that those in our workforce, users of our platform, suppliers, and workers in our supply chain feel safe to raise any concerns without fear of harassment, retribution, or retaliation.
We respect the human right to a safe, clean, healthy, and sustainable environment. We strive to anticipate and adapt to changing environmental conditions, standards, and sustainable practices, including through integrating a human rights lens in efforts to address climate change. We recognize that adverse impacts on the environment negatively impact human rights.
We have programs in place to minimize the impact of our activities on our planet by reducing our greenhouse gas emissions throughout our value chain. We have been carbon neutral since 2021, and will continue supporting Recruit’s 2030 environmental aspirations.
At Indeed, our mission is to help people get jobs. We strive to make a positive impact on society by connecting people to work that enables them to thrive. We are committed to making the world of work better, and to supporting our job seekers by connecting them with a wide variety of opportunities.
We are committed to freely chosen employment. Indeed does not tolerate forced labor, bonded or compulsory labor, human trafficking, or labor exploitation of any kind.
We are committed to working to ensure jobs advertised on our platform are aligned to applicable labor laws, and to the greatest extent possible, with international labor standards. Indeed retains the right to remove material from our platform if we feel it is in the best interest of our job seekers, or if such material breaches applicable legislation and/or our policies. More information on our policies can be found on our Employer Help Center.
We are committed to proactively identifying forced labor, as well as all forms of slavery and human trafficking in our operations and on our platform. We will act against such practices as are identified.
At Indeed, we respect the right of workers to form and join trade unions or other forms of representative organizations of their own choosing in accordance with applicable local laws, to bargain collectively, and to engage in peaceful assembly, as well as respect the right of workers to refrain from such activities if they choose to do so. We recognize the right of workers to collective bargaining through representatives who can communicate openly about working conditions without fear of retaliation.
At Indeed, we expect our vendors to comply with our Vendor Code of Conduct and applicable laws and regulations, to uphold the principles in this Commitment, and to adopt and implement similar policies and practices within their operations. Employers advertising on our platform are expected to comply with relevant local legislation regarding freedom of association.
At Indeed, we are committed to providing a safe and healthy working environment for all in our workplace. We comply with all relevant health and safety legislation, and carry out regular risk assessments to identify hazards and avoid or reduce occupational health and safety risks.
Our Terms of Service outline that employers advertising on our platform are solely responsible for compliance with all applicable laws.
At Indeed, we value the trust our users and customers place in us when they give us access to their personal data. We take that personal data very seriously, and we make significant investments to protect it. We provide a suite of data rights to all our users of our products globally. This includes the rights to access your personal data, delete your personal data, get your personal data in a portable format, and restrict or object to certain processing of your personal data. For detailed information on our approach to data privacy, see our Privacy Policy. For more information on how Indeed safeguards the personal data of our users, please visit our Security Center.
Our Terms of Service outline that employers are solely responsible for compliance with all applicable laws, including any applicable data protection or privacy laws.
At Indeed, we expect all vendors to comply with all relevant Indeed policies and local legislation regarding human rights, wherever they operate. Where local legislation is stricter than Indeed’s policies, that local legislation shall apply. Vendors are also required to comply with Indeed’s Vendor Code of Conduct.
We will engage with and listen to people whose human rights we may affect. We will examine our business practices for alignment with internationally recognized human rights, continuously seek to improve these, and operate systems to implement this Commitment throughout our operations and supply chain. We expect that vendors do all that is practicable to prevent and minimize the risk of human rights violations in their direct operations, supply chains, and value chains. In line with local legislation, Indeed may regularly request information from our vendors so that we can assess any potential or actual human rights impacts in our business relationships. Vendors are required to comply with these requests.
At Indeed, we recognize that the use of technologies such as artificial intelligence are evolving, and we strive to ensure fairness and transparency are at the center of how we approach technological innovation. We commit to approaching these issues with care, collecting data along the way to measure progress, and assessing our processes. We consider the potential risks and benefits that AI systems may bring, and work to ensure these systems respect human rights. We recognize that decisions about jobs and hiring are among the most important in peoples’ lives, and we want to preserve the human element in those decisions while continuing to improve and simplify the experience of finding the right job or candidate.
Alongside responsible development of our technology, we are committed to the responsible use of our technology and products. Appropriate controls and oversight, including complying with Indeed’s Privacy Policy, are essential to the success of our products and AI systems, and important for the protection of the people that depend on Indeed to find meaningful employment. For more information, read our AI Principles.
The Human Rights Team at Indeed works closely with Recruit Holdings to ensure strategic alignment on human rights, and to provide information required for reporting and compliance purposes. Recruit Holdings regularly publishes ESG reports and data. Indeed publishes a transparency report bi-annually, detailing how our content policies protect the job seekers and employers who use our platform. For more information, visit our Transparency Hub. We will communicate internally and externally on a regular basis.
At Indeed, we pay our employees an adequate living wage, representing at least the minimum wage as laid down by the applicable law. We are committed to pay transparency, and ensure that data is available on all salary bands up to and including the Senior Director level. To the greatest extent possible, we strive to monitor jobs advertised on our platform to ensure they are aligned with applicable wage and labor laws.
Governance
Our commitment to human rights is endorsed by our Chief Executive Officer and Board of Directors.
At Indeed, we have a Human Rights team that sits as part of our wider People Function, led by our Chief People Officer. The Human Rights team provides regular reports and updates to People Function Leadership.
The Sustainability Department at Recruit Holdings also convenes a regular meeting with the Human Rights Leads from each Strategic Business Unit (SBU) in Recruit. In this forum, the committee members share updates and best practices, ensure strategic alignment, and prepare reports for the Sustainability Committee at Recruit. View Recruit Holdings’ Human Rights Policy.
We will continue to investigate ways to further embed our respect for human rights, and enhance human rights governance across Indeed.