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Job Overview

We are looking for a proactive and customer-focused IT Support Specialist to join our team . In this role, you will be responsible for providing first- and second-level technical support to all staff . You will troubleshoot hardware, software, and network issues, set up new equipment, and ensure the stability and security of our IT systems . Your work will be crucial in minimizing downtime and enabling our employees to perform their jobs effectively.

Key Responsibilities

• Provide Technical Support: Serve as the first point of contact for end-users, resolving technical issues with hardware (laptops, desktops, printers), software (operating systems, applications), and network connectivity .
• Troubleshoot and Diagnose Problems: Diagnose, troubleshoot, and document technical problems, escalating complex issues to senior IT staff or vendors when necessary .
• Manage IT Systems: Install, configure, and update operating systems and business applications . Assist with user account management, including creating accounts and managing access permissions in systems like Active Directory or Azure AD .
• Perform System Maintenance: Conduct regular system maintenance and monitoring to ensure optimal performance, stability, and security, including updating antivirus software and firewalls .
• Oversee Onboarding/Offboarding: Support the onboarding process by setting up new user equipment and access, and manage the offboarding process to retrieve and secure company assets .
• Maintain Documentation: Keep accurate records of issues and resolutions in a ticketing system (e.g., Zendesk, ServiceNow) and contribute to a knowledge base for future reference .
• User Training: Assist in training employees on how to effectively use hardware and software, translating technical solutions into plain language .

Required Skills and Qualifications

• Education and Experience: An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred . Typically, 1-3 years of experience in an IT support or helpdesk role is required .
• Technical Proficiency: In-depth knowledge of Windows, macOS, and/or Linux operating systems . Experience with common enterprise applications like Microsoft 365 and Google Workspace . Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs), Active Directory, and ticketing systems .
• Soft Skills: Excellent verbal and written communication skills to explain technical concepts to non-technical users . A strong customer service mindset with the ability to empathize and remain calm under pressure . Strong problem-solving skills, attention to detail, and the ability to work both independently and as part of a team .

Preferred Qualifications (Optional)

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator .
• Familiarity with ITIL fundamentals (Incident, Request, Escalation management) .
• Experience with scripting (e.g., PowerShell) and virtualization technologies (e.g., VMware) .

Pay: QAR65,000.00 - QAR88,000.00 per year

Work Location: In person