UNIT IN CHARGE – Cakes & Pastry Division

IG Group

Doha

QAR 4,000 - QAR 5,000 a month

Job details

Pay

QAR 4,000 - QAR 5,000 a month

Job type

Permanent

Location

Doha

Full job description

UNIT IN CHARGE – Cakes & Pastry Division

The Kitchen supervisor will be responsible for the end-to-end management, growth, & profitability of the pastry cloud kitchen. This role combines culinary leadership, operations excellence, cost control, team management, & brand execution to scale production while maintaining premium quality & consistency.

Key Responsibilities

1. Kitchen & Production Operations

Plan and supervise daily production schedules for cakes, pastries, and desserts
Ensure standard recipes, portion control, and presentation guidelines are followed
Train, Implement and monitor SOPs for cleaning, storage, and food handling.
Ensure compliance with food safety, hygiene, and local health regulations
Maintain consistency in taste, quality, and hygiene

2. Inventory & Procurement

Maintain Inventory Logbook for raw materials, finished goods and packaging materials.
Maintain a Wastage logbook, recording reasons of wastage and corrective actions.
Monitor raw material stock levels and place timely purchase orders.
Coordinate with suppliers/ Central Store to ensure quality and timely delivery.

3. Order Management & Delivery Coordination

Oversee order processing from online platforms, walk-ins, and B2B clients.
Support online promotions with food delivery platforms (Keeta, Talabat, Snoonu, etc.)
Coordinate with delivery partners to meet with delivery timelines.
Ensure timely preparation, packing, and dispatch of orders.
Plan, assign, and manage driver schedules to meet delivery timelines.

4. Client Coordination & Customer Support

Handle B2B inquiries, quotations, & negotiations in coordination with management.
Ensure smooth order confirmation, production planning, & delivery coordination.
Act as the point of contact for B2B clients for repeat orders & feedback.
Address customer complaints and manage special orders.

5. Reporting & Administration

Maintain daily sales log of online platforms, walk-ins, and B2B clients.
Reconcile sales with POS reports and delivery records.
Submit weekly sales reports for revenue, product-wise performance, and trends.
Maintain Reconciliation Records & cost tracking.
Share insights with management to support pricing, promotions and planning.

6. Social media and Digital Co ordination

Monitor day-to-day social media activities (Instagram, WhatsApp, Facebook etc)
Coordinate with HO for content posting (product photos, offers, updates, stories).
Respond to customer messages, comments, and inquiries in a timely manner.
Coordinate with photographers/marketing agencies when required.
Ensure offers, menu updates, and brand communication are accurate and consistent.

7. Process Improvement & Scaling