it+software jobs

Job Purpose

The IT Technician will provide technical support and ensure the smooth operation, maintenance, and troubleshooting of IT systems and equipment. The role involves supporting staff and users by maintaining IT infrastructure, resolving technical issues, and ensuring the effective use of technology across the organization.

Key Responsibilities

1. IT Infrastructure & System Maintenance

• Install, configure, maintain, and troubleshoot computers, laptops, printers, projectors, and other IT equipment.
• Assist in maintaining networks, servers, Wi-Fi connectivity, and other IT infrastructure.
• Monitor the performance of IT systems and report technical issues requiring further attention.
• Ensure all IT equipment and software are properly maintained and updated.
• Support the installation and configuration of operating systems and software applications.

2. Technical Support & Troubleshooting

• Provide timely technical support to employees and users.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to IT support requests and ensure issues are resolved within appropriate timelines.
• Assist users with email configuration, Microsoft Office applications, printers, and other business-related software.
• Maintain records of technical issues, solutions, and support requests.

3. Network & System Administration

• Assist in monitoring and maintaining LAN, WAN, and wireless network infrastructure.
• Troubleshoot network connectivity and internet access issues.
• Support user account creation, access management, and password resets.
• Assist with server maintenance, system updates, and software installations.
• Monitor network performance and report potential security or operational concerns.

4. IT Security & Data Protection

• Ensure computers and other IT devices are protected with appropriate antivirus and security software.
• Assist in implementing IT security policies and procedures.
• Support regular data backups and recovery procedures.
• Ensure compliance with IT policies and data protection requirements.
• Report suspicious activities, security incidents, and potential vulnerabilities to the IT Manager.

5. Technology & User Support

• Provide technical assistance for business applications, digital platforms, and communication systems.
• Troubleshoot audio-visual equipment, projectors, interactive screens, and other devices.
• Assist in setting up IT equipment for meetings, presentations, and corporate events.
• Guide users in the effective use of IT systems and applications.

6. IT Asset & Inventory Management

• Maintain an updated inventory of computers, laptops, printers, and other IT equipment.
• Assist with the installation, configuration, and distribution of IT equipment.
• Monitor equipment conditions and coordinate repairs or replacements.
• Ensure proper documentation of IT assets, licenses, and software installations.

Qualifications & Experience

• MBA - IT/ Master's degree in Information Technology, Computer Science, or a relevant discipline is required.
• Minimum of 4 years of relevant IT technical support or IT operations experience.
• Practical experience in hardware and software troubleshooting, network support, and IT infrastructure maintenance.
• Familiarity with Microsoft 365 applications, operating systems, and business software.

Key Skills

• IT hardware and software troubleshooting.
• Network installation, maintenance, and administration.
• Windows operating systems and Microsoft 365 support.
• Basic server administration and user account management.
• Cybersecurity awareness and data protection.
• Technical documentation and IT asset management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary and benefits.
• Professional development opportunities.
• Supportive and dynamic work environment.

Job Type: Full-time

Education:

• Master's (Required)

Experience:

• IT: 4 years (Required)

Work Location: In person