T-Mobile
3.7 out of 5 stars.
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T-Mobile Employee Reviews for Retail Sales Associate

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Job Title
Retail Sales Associate2,770 reviews
Location
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Ratings by category

3.6Work-Life Balance
3.7Pay & Benefits
3.3Job Security & Advancement
3.3Management
3.6Culture

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management

Indeed Featured review

The most useful review selected by Indeed
My direct manager was very patient, very thorough in making sure we were equipped with all the tools and knowledge needed to perform our jobs effective. He went above and beyond in every way.

Pros

great commission, discount, fun enviroment
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Great Place to Work

This place is a great place to work. In retail you will have retail hours. Required to work weekends, and this is a sales job, so making sure that you’re doing your best to sell service and products is a must.
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Stay Away

work here if you just want to get laid off in a year. they care nothing about their employees or customers. upper management is a mess. unorganized and not qualified to to the job they were hired for. they care about one bottom line. the dollar.

Pros

phone service discount

Cons

no work life balance
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Great place to work

I have work for T-mobile for 10 years and I absolutely love the company. Great benefits, fun environment and excellent leadership. Not to mention the stock and discounts on phones
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Decent place to start sales work at

Only worked here for about 2 months before dealing with health issues. The job itself was decent and I believe it’s a good job to start your sales career with as you learn the basics of customer interactions while pitching sales to them. Management was nice and provided lots of support in the short time I worked there.The only thing I disliked was the commute, which was a 2 hour bike ride from my residence to the location. So for a total of 4 hours.

Pros

Management and Pay

Cons

The commute (rode on bicycle for 2 hours)
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1 star

What is the best part of working at the company?The pay was decent What is the most stressful part about working at the company?I was not protected against racist customers and was blamed for their behavior. What is the work environment and culture like at the company?Co-workers were great. Hostile environment created by inexperienced commission sales manager. What is a typical day like for you at the company?Assisting new and existing customers with their phone service and or products.
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Good job and benefits

The work here is fun and engaging. Your success will be dependent on your store manager and district managers. There are many out there who are very cliquey and play favorites. Work life balance depends on your store manager and whether they are checked out or hands on.
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Good place to work.

It gives you the option to create a career and climb the corporate ladder or if it’s just for a short time you still benefit from working with the company. If your working with a solid management team you have flexible schedule, opportunity to make your own money, build customer service skills and personally challenge yourself. You given all the tools necessary to be successful in your position if you choose to work for Corporate T-Mobile.
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High potential to make money

The culture on the corporate side is great. At the end of the day they are a sales organization but the pay structure is great, awesome benefits, and the potential to make great income if you are sales focused.
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Some good benefits

Pay is pretty good. Generous PTO, good benefits, and culture is good. Retail is a tough landscape now. A lot more demand on leadership in which pay does not reflect. Also, there is not much room for promotion.
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Workplace is a toxic cult culture

It's very sad what has happened to T-Mobile. It used to be a fun place to work until they started putting profits over people. They have embraced the worst of Sprint and made the company unrecognizable.
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Its okay

Very repetitive, pay is okay at best, its a good job for sure, great for entry level. Anyone who knows technology very well and can operate in high stress situations can do this job.
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Fun place to work

I think working at T-Mobile gave me a lot of skills that I have taken and used in jobs that I have had since quitting. The employee culture was also very friendly and open.
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Fun and relaxed workplace

It was fun working for this company, theres alot of benefits apart from health insurance and 401ks they offer alot of discounts and benefits to help you with life outside of qorkplace.
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Politcs

In theory T-mobile appears to be a great company to work for. Yet, most of the managment staff has been around for 8 years and beyond. Most are not motivated to promote to the next level. So there is not a real opportunity to grow for the staff under them. Sometimes the way managment wants you to help customers is impracticable and not good for the customer. They are very much rule based and not people focused.
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Sales Reps are great

great place to meet others. reps are great. reps should be paid more on commission. reps should be paid more on hourly, most stores are understaff, most managers don't help the sales floor
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Good place to work but bad management

Pay is decent, benefits are good, management is horrible, employee turnover is very high, compensation plan constantly changes, training not that great
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1 star

What is the best part of working at the company?Employee discount on cell phone billWhat is the most stressful part about working at the company?Pressure to aggressively sell products to make sales quota or face being written upWhat is the work environment and culture like at the company?Stressful. As a "frontline employee" in a retail store you feel extreme pressure to sell products and services to people that may not even need them to achieve your sales goals for the month. Failing to do so for consecutive months leads to being written up and possible termination.
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It’s who you know not what you know

Favoritism .. if your buddy buddy with the right person you can get away with not hitting your monthly quota or you can move up quickly. If you work hard and go the extra drive you will be looked over.
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Fires employees who make mistakes

company does nothing to help you if you're struggling in life. Will throw you under bus as soon as they are able to. They will build up track record of every mistake you've ever done and constantly hold it over your head against you. They do not recognize you when you do well and also deny their employees unemployment if it's filed a little late. Meaning they would rather let you die and not be able to pay bills than give you unemployment benefits.

Pros

Learn how to sell on your own because they don't teach you a thing about selling

Cons

Have to be perfect, mistakes aren't allowed
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Good work life balance

Good work life balance. Pay is not that great. Sometimes senior managment does their own thing instead of adhering to actual tmobile expectations. You can be written up and even fired for not selling a certain amount every month.
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Overall rating

Based on 25,788 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

T-Mobile Reviews by Job Title

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