Here to help
Information from Johnson Controls:
Johnson Controls Employee Reviews for Customer Service Representative
Customer Service Representative100 reviews
Found 100 reviews matching the searchSee all 6,472 reviews
Indeed Featured review
The most useful review selected by Indeed
Good benefits. Inconsistencies after merger, but they'll get that worked out. Good people. Fun place to work. The job could be done remotely, but they're reluctant to allow it. Many people are working from home due to Covid 19, so it's been proven to work. Hope this changes in the future.
Benefits, generous vacation
Efficient systems, but they seem outdated.
Most of management spend their time asking their team to help them as they do not know the answer themselves. Promotion within the company is near none existent and if you do move department please do not expect a pay increase. Also you are more likely to get paid more working for a smaller company, which is possibly why staff turnover is very high. In the beginning it may seem like the company cares about your wellbeing, but in fact they do not. They care about work and if you are unable to work for whatever reason please do not expect sick pay it won't happen.
Colleagues are great people.
No one seems to do their job correctly.
I really enjoyed my short time there, until layoffs from covid-19 happened. We had more work than we could handle with the current technician count. My immediate manager was very nice & helpful. I felt valued. Office staff worked well together.
Good work balance
Large corporate disconnect with the front line workers.
Not a good company to work for. There’s no open door policy because when you voice Your concerns they’ll try write you up. They’re more focused on Quantity over Quality. They want you to practice low effort customer service but want you on the phones for less then 40 seconds each call. Unit Managers don’t care about you. It’s impossible to get back to back off day’s. Overall just an unhealthy place to work for.
Benefits day 1
Lack of Management Help, No outside life
Help us improve!
Is Indeed your favorite place to learn about companies?
Worked in the office. Co-workers were not friendly or helpful. The management is poor, and focuses on the wrong things. I couldn't wait to work there, but once I got there, I couldn't wait to leave. How you can work with people who don't say good morning or good bye - I sat for 1 week, because no one felt like training me. Horrible experience ever. Also the Receptionist is a moron.
The Pay is Great if you can put up with rude people
Office culture is poor
This was the first time I entered into a company where I learned lot of new things, my typing skills got faster, keeping a check on my Emails, how to work on skype and communicate with people got better, I was new at an environment where I was supposed to interact with people through the Emails and Phone calls only, loved that part about that job, my call rating from 50% went to 100% and I was proud of what I was doing on a daily basis and improving on day by day is a good job, but as we all know there are few people in the company who just don't want you to succeed, and that is exactly what happened, I was being treated like a misfit in the company, internal politics in the company started growing and the environment became so unhealthy to work in. There was not even one single day where I was not being tortured by people's behavior. There was this supervisor who I don't know of what capabilities was she sitting on that chair where she herself was not trained on how to work on a particular software, most of my questions were being answered as she herself was not trained in that field, but with some strong connections inside the company she somehow managed to get in the company and make others life so much toxic, that a lot of people in that company did not have good comments about her. I believe once the company has grown to an extent, they lack in educating new employees, they expect you to know everything on your own, even on how to operate new software, and just so there life can go with an easy flow they don't end up hiring new employees, and that's what happened most - more...
Worked on the “assembly line” making parts for the “auto companies”. Inspected the parts and safety. Then packaged them in totes. Also made sure the “line” had enough materials to make the parts. I also volunteered to help on other “lines”.
I found that if I came to work on time and did my job to the best of my ability, I had total support. There are plenty of opportunities for advancement.
My shift was the "5-day shift rotation pattern", which is the (mostly) daytime only shift pattern, which I believe is roughly defined as being any given 9 hour period somewhere between 7 AM and 7 PM. On this shift pattern, it is a 40 hour week which includes working 5 days a week total (sometimes including weekends). A typical day entails answering roughly 200 phone calls, give-or-take and dependent on your confidence, skill, and other sundry factors. This includes two 10 minute breaks and a 1-hour lunch break that can be no more than 4 hours apart, so this essentially means you're working day is 7 hours 40 minutes long in total. What I learned was how to use service booking software and alarm monitoring software. The software that's used for booking engineer visits is called SMS (Service Management System) which is a rather outdated, and occasionally slow, keyboard-only program that will most likely take at least 1 month to get used to using to the point of any reasonable confidence, at least in my experience. For the first month, it will likely be the case that you will be taking calls and panicking on getting the right thing done on this software as it is a bit of a learning curve. I will advise you to try not to worry (although I'm aware this can be easier said than done), try to be professionally assertive on the phone. Should the customer begin to get impatient, simply explain that you're new and still learning. I found that it genuinely DOES help to do this. The most common uses on SMS are booking engineers and technicians for a variety of purposes (breakdowns and - more...
My first review ever and hopefully my last. At first training was perfect, so much support but just went downhill so fast right after. Went from 40 to 48 hours meaning earning went from £9.30hr to £7.80hr which is a huge blowback as other companies offer more pay and incentives for less stressful work. The work itself is straightfoward, booking engineers, system tests, emails, transferring calls to relevant departments but here is where the issues arrive. You cant do much as an advisor to help the customer affecting your quality such as engineer availability, speed of solving issues as alot of the problems require you asking questions to managers constantly resulting in longer hold times, and constant alarm system issues arising for customer causing frustration resulting in complaints making you feel stressed in the end. Pros: - managers will answer all questions you ask. - location (i felt) - active learning - guaranteed work - probation to learn from mistakes. - secure premises - diversity Cons: - stressful (mentally straining) - holidays (haven't had one, make sure to prebook them 1 year in advance). - minimum wage - micro management (work nights for less stress) - look forward to days off instead of the job - abuse from customers - unpaid sick day - medium/high turnover - advancement opportunity based on staff leaving. - pay for holidays (they offer you more holidays but you will sacrifice that from your salary) - terrible software (not user friendly, slow loading, takes longer to amend problems) Apart from that this is what i typically - more...
A poorly managed office where lies, cheating and stealing are the norm. Completely toxic. The mechanics were for the most part great. The lead hand and most office staff were unbelievable, and not in a good way. I would never have believed an office like that would exist in these times. I left a great pay behind just to get out.
Contact centers and service offices located throughout the USA, plenty of opportunities to advance but some draw backs for anyone seeking stability going forward as several mergers and repeated layoffs every year seem to have become standard due to budget cuts. All of this despite the stocks showing profits. Overall I enjoyed my time there but with the cuts home vs life balance tipped and it doesn't look like it is getting better anytime soon.