Apple
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Apple Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative315 reviews
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Ratings by category

3.8Work-Life Balance
4.1Pay & Benefits
3.7Job Security & Advancement
3.7Management
4.1Culture

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Found 315 reviews matching the searchSee all 11,578 reviews

Fun Culture AND Great Experience!

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Apple really works at giving you opportunities to grow. Everyday is filled with learning and teamwork. One of the best jobs I have ever had. There are limitless advancement opportunities. You work with some very cool people and the leadership cares about your development. You may get coaching but you never get battered or belittled. The pay is decent and the benefits include, 401(k) match, stock purchase options, product discounts and discounts on services across many different areas, education assistance, child care assistance, paid vacation, sick time and other time off options, health club Reimbursment or bike cost set off. You get 1.5 time for OT and it's pretty much unlimited as long as you don't exceed 12 hours in a day or 59 total in a week. Not a lot of down side to working at Apple. If anything, it can be hard to move up as there are a lot of people shooting for a select few positions. If you are willing/able to relocate, these options go up pretty quickly thought.

Pros

You want to be a better version of yourself... Work for Apple. It is truly a changing event.

Cons

Very competitive for new positions. The politics are there and expect to work for it.
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Awesome place

Busy during the holidays but a great place to work. Especially for a young person looking for a tech gig. Great managers and the other employees had fun at work.
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Productive

It was a productive work place but it was still bad, I believe that Apple needs to care more for their employees also and not only focus on the customer
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flexible schedule

The job is straight forward and the work environment was overall easy to understand and follow. The best part was the communication that was held between the supervisors and employees.

Pros

one hour lunch

Cons

healthcare
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Productive

Fun although stress at times because of due dates for projects. Other than that was pretty much an fun place to work. I asked to have weekends off and they agreed
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Great benefits and staff and some fantastic managers

Loved working at Apple but can be stressful when you move up through the Tiers. No options for moving into other permanent roles for at home advisors which is a shame and the reason people decided to leave, also not enough consideration to long terms staff that wished to cut back on hours.

Pros

Benefits

Cons

No part time
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Great if you want chronic depression

This place will suck the life out of you and spit you out. The survey system is broken and the expectation is even if you can’t resolve the issue the customer should believe you did. Perm locked out of your Apple ID? The resolution is make a new one! Not effective. Pressure to succeed is almost unobtainable.
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not too good

not too goodi was hired as a customer service assistantand the management wasn't always availableand it would take ages to reply to deliver something to the customer
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Not a bad job at all

Helping people fix their phone/laptop issues was nice. All of the callers were very nice, I only had one bad call. Management needs work. Cafeteria was BOMB and coworkers were cool.
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Productie and fun

The company and culture is good. Everyone help each other out and provides feedback to improve your career. Work life balance is great and so are the managers.
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Productive fun workspace

meet great people with fun personalities and you learn something new everyday .... wish that compensation was a little more... management could be better
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5 stars

What is the best part of working at the company?Very friendly and comfortable employee base. Everyone is genuinely in a great place and a great state of mind at work What is the most stressful part about working at the company?It’s Apple, there are no breaks. You are busy 24/7-365 What is the work environment and culture like at the company?Very positive, supportive, and kind. What is a typical day like for you at the company?Log in and check email, log into chat servers within 15 minutes, 3 breaks including “lunch/dinner” and then log out. No home work, nothing to worry about post shift
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Supportive and inclusive.

This has been a wonderful company to work for. They encourage self development, and have tools to help you succeed. Quality people at every level. Opportunities for trying on different “career experiences”.

Pros

Great benefits, clear job objectives, supportive environment.

Cons

Dealing with ambiguity, demanding customers, focus on metrics.
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Na

fast paced work environment with opportunities to learn and develop. working hours were second shift and the customers were rude and entitled . overall the company did care for their employees
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Bad Place

Bad. Company bad. Work bad. Management bad. People bad. Pay bad. Benefits bad. Schedule bad. Opportunity bad. Terrible place to work. Do not work here.
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Fun Place

I had so much fun, you wont even understand! The employees were awesome and the culture was great. I will say it was always busy but i did not mind it at all.
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Good company

Good job, good opportunities, good people, good food, good everything. Nice place, I enjoyed my job and the environmentGreat location next to the trainas

Pros

Free iphones

Cons

No perks
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Productive and Interesting

I learned so much on my first day of the job because they informed me about the many different tasks they had in store for me. Due to this i felt i had to go a long way to achieve their goals.

Pros

Paid

Cons

long hours
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Good company

Best company I have ever worked for they are super attentive and they respect your worklife and home life and don’t get between them and they will help out if you ever need a hand
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Best place to work

Apple is an amazing company with a great culture and amazing benefits and they provide you everything you need in life. They offer a stock purchasing plan and 401k plan
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Great Job

This is a great job! Schedule doesn’t change, compensation is good, and management is on their p’s & q’s! The only thing is training is a pain but after training it’s great !!!
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Overall rating

Based on 11,578 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
4.1 out of 5 stars for Compensation/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
4.1 out of 5 stars for Culture

Apple Reviews by Job Title

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