Technical Support jobs in Doha

URGENT HIRING – TECHNICAL SUPPORT ENGINEERS

Location: Qatar
Vacancies: 13 Onsite Technical Support Engineers
Project Duration: 4 Months – Extendable based on project requirements

KEY REQUIREMENTS

Diploma / Bachelor’s Degree or equivalent relevant qualification
Minimum 5 years of experience in IT Service Desk, End User Computing, or Technical Support
Strong experience in onsite technical support and end-user computing
Experience in incident resolution and service request fulfilment
Good knowledge of Windows & macOS
Familiarity with ITSM tools – SMAX
Experience with Microsoft 365, Active Directory, VPNs & Remote Support Tools
Basic networking knowledge: IP Addressing, DNS, DHCP & Wi-Fi Troubleshooting
Strong hardware troubleshooting skills
Excellent English communication and customer service skills
Must have valid authorization to work in Qatar throughout the deployment

RESPONSIBILITIES

• Provide onsite Service Desk & Technical Support across designated PWA locations
• Troubleshoot and resolve end-user hardware and software issues
• Handle incidents and service requests efficiently
• Support desktops, laptops, peripherals, and other end-user devices
• Provide meeting room and onsite IT support
• Coordinate with relevant IT teams for issue escalation and resolution
• Maintain high-quality customer service and technical support standards

Application Question(s):

• How many years of experience do you have in IT Service Desk, End User Computing, or Technical Support?
• Do you have hands-on experience providing onsite technical support?
• Do you have experience with Windows and macOS troubleshooting?
• Do you have experience with Microsoft 365 and Active Directory?
• Do you have experience with VPNs and remote support tools?
• Do you have experience using ITSM tools, particularly SMAX?
• Do you have basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting?
• Do you have hands-on experience troubleshooting end-user hardware, desktops, laptops, and peripherals?
• Are you comfortable with four months and extendable project?
• What is your current location, notice period, and availability to join?
• What is your current and expected salary?

Work Location: In person