Technical Support Engineer Qatar jobs

Department: Product

Location: Doha, Qatar (On-site)

Employment Type: Full-Time

About VoPay

At VoPay, we are transforming the way businesses move money. Our fintech platform provides comprehensive payment infrastructure tools, enabling enterprise software platforms, financial institutions, and businesses to seamlessly embed financial services into their core products. We thrive on innovation, speed, and exceptional customer experience.

From our Doha office, we are building VoPay's presence in Qatar and the wider region.

The Role

We are looking for an analytical, API-minded Technical Analyst to join our Product team in Doha. For a platform like ours, the API is the product. Reporting to the Product Manager, you will own one critical question: exactly how must our product behave for the systems that connect to it? You will define our APIs, webhooks, data flows, and integrations with banks, processors, and partners.

You will hand engineering a clear contract to build against, while our Technical Lead owns how it is built internally. You will work alongside our Business Analyst, who defines business rules and user behavior, and give our Integrations team and customers specifications they can rely on.

What You'll Do

• API Specification: Define endpoints, request and response fields, validation rules, error codes, status models, pagination, and idempotency behavior, typically in OpenAPI.
• Event & Webhook Design: Specify webhook payloads, event types, and transaction lifecycles so customers can track every state change.
• Partner Integration Analysis: Read bank, processor, and payment network specifications, including those of local partners in Qatar, and document exactly what VoPay needs from each: formats, cut-offs, return codes, and settlement behavior.
• Data Mapping: Define how fields translate between VoPay, customers, and partners across API-based, message-based, and file-based formats.
• Non-Functional Requirements: Capture expectations for latency, throughput, retries, timeouts, availability, and reconciliation.
• Technical Discovery: Investigate how existing systems behave today using API calls, logs, and data, so new specifications start from facts.
• Engineering Partnership: Review specifications with the Technical Lead early to surface constraints and agree on the contract before build, then answer interface questions during development.
• Documentation & Testing: Keep the API reference and integration guides accurate, produce sequence diagrams for key transaction flows, and help QA design API and integration test cases.
• Change Management: Assess the impact of API changes on existing customers and define versioning and deprecation requirements.

What We're Looking For

• Experience: 3+ years as a Technical Analyst, Technical Business Analyst, API Product Analyst, or similar, preferably in Fintech, Payments, or Banking.
• Technical Proficiency:
• Strong working knowledge of RESTful APIs, Webhooks, JSON, HTTP status codes, and authentication methods.
• Experience writing API specifications, ideally in OpenAPI/Swagger.
• Hands-on use of API testing tools (Postman, Insomnia, or curl) to explore and validate behavior.
• Working SQL for investigating data and validating behavior.
• Integration Analysis: Ability to read third-party technical specifications and turn them into clear requirements, with experience in sequence diagrams and data mapping.
• Communication: Excellent written and verbal communication in English, with clear writing that both internal engineers and external developers can follow.
• Problem Solver: Strong analytical skills; you enjoy digging into payloads, logs, and data to understand exactly how a system behaves.

Nice to Haves

• Knowledge of payment rails and standards such as EFT, Interac, wires, card networks, or ISO 20022.
• Familiarity with Qatar's payments landscape and Qatar Central Bank requirements.
• Experience with file-based bank integrations and reconciliation.
• Familiarity with cloud platforms such as AWS and event-driven architectures.
• Ability to read code in a modern language such as Python or Go.
• A background in software development, QA, or integration engineering.
• Arabic language skills.

Why Join VoPay?

• Impact: You will define the contracts our customers and partners build on, with direct influence on how our platform integrates across Qatar and beyond.
• Growth: Opportunity to work with cutting-edge financial technology in a fast-growing, dynamic industry, and to help build our presence in a new market.
• Culture: A collaborative, innovative team culture that values autonomy, accountability, and continuous learning.
• Benefits: Competitive compensation package, comprehensive health benefits, flexible working arrangements, and professional development support.

Pay: QAR7.00 - QAR22.00 per month

Work Location: In person