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    • Masraf Al Rayan is seeking an IT Support Engineer to provide technical support and maintain the bank's IT infrastructure.
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    • The ideal candidate will ensure maximum machine uptime, high security compliance, and prompt technical support while strictly adhering to both local banking…
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    • The ideal candidate will ensure maximum machine uptime, high security compliance, and prompt technical support while strictly adhering to both local banking…
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Job Post Details

IT Support Engineer (Masraf Al Rayan) - job post

Masraf Al Rayan
4.2 out of 5 stars
Ar-Rayyān
From QAR 7,500 a month

Job details

Pay

  • From QAR 7,500 a month

Job type

  • Full-time

Location

Ar-Rayyān

Full job description

IT Support Engineer – Masraf Al Rayan

Location: Doha, Qatar

Job Type: Full-Time

About the Role

Masraf Al Rayan is seeking an IT Support Engineer to provide technical support and maintain the bank's IT infrastructure. You will troubleshoot hardware, software, network, and system issues while helping ensure secure, reliable, and uninterrupted banking operations.

Key Responsibilities

  • Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
  • Install, configure, and maintain operating systems, business applications, and banking software.
  • Troubleshoot hardware, software, network, email, and system issues.
  • Manage user accounts, passwords, and access permissions using Active Directory.
  • Support Microsoft Windows, Microsoft 365, VPN, and remote access solutions.
  • Perform routine system maintenance, upgrades, and security patching.
  • Configure and maintain network devices, including switches, routers, and wireless access points.
  • Respond to IT service desk requests and maintain accurate support documentation.
  • Support cybersecurity initiatives, endpoint protection, and IT asset management.
  • Assist with business continuity and disaster recovery activities.
  • Ensure compliance with information security policies and regulatory requirements.

Skills & Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
  • 2–5 years of experience in IT support, desktop support, or systems administration, preferably in the banking or financial services sector.
  • Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, TCP/IP networking, and hardware troubleshooting.
  • Familiarity with ITIL processes, cybersecurity principles, and endpoint management tools is an advantage.
  • Professional certifications such as CompTIA A+, Network+, Microsoft Certified, ITIL Foundation, or Cisco CCNA are desirable.
  • Strong analytical, communication, customer service, and problem-solving skills.

Benefits

  • Competitive salary and employee benefits.
  • Professional development and certification opportunities.
  • Collaborative and technology-driven work environment.
  • Opportunity to work with one of Qatar's leading Islamic banks.

Apply Now

Submit your CV and cover letter to join Masraf Al Rayan and support secure, reliable IT services for a leading financial institution.

Pay: From QAR7,500.00 per month

Work Location: In person

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