System Support Engineer jobs

Communication
Internal Communication:

• Manager - IT Operations and Service Management
• IT Department
• Cyber Security Team
• All Business users

External Communication:

• IT Vendors
  

Education & Professional Qualification:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
• Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, or equivalent are preferred.

Professional Experience:

• Minimum 4 years of relevant experience as an IT/System Engineer, preferably in the maritime or offshore industry.
• Experience managing Windows, cloud, virtualization, networking, and modern workplace environments.
• Hands-on experience with enterprise IT infrastructure, including identity, endpoint, and infrastructure management.
• Experience with VSAT and satellite communication systems; maritime VSAT experience is preferred.
• Experience implementing IT security policies, procedures, and operational standards.
  

Geographic Experience:
N/A
Computer Skills:

• Cloud Computing: Strong understanding of IaaS, PaaS, and SaaS models, as well as public, private, and hybrid cloud architectures.
• Networking: Strong understanding of TCP/IP, routing, VLANs, LAN/WAN, DNS, DHCP, VPNs, and network security principles.
• Virtualization: Ability to configure and manage virtual machines, virtual networks, storage, and associated virtualization infrastructure.
• Security: Ability to implement and maintain security controls across cloud, on-premises, network, endpoint, and modern workplace environments.
• Automation: Ability to use PowerShell, Python, Ansible, or similar tools to automate infrastructure deployment, configuration, administration, and routine operational tasks.
• Modern Workplace: Experience supporting endpoint management, identity and access management, collaboration platforms, and enterprise Windows environments.

Language Skills:
Business fluent English
Arabic Language is an advantage
Market/Industry/Functional Knowledge:

• Strong knowledge of cloud, Windows, modern workplace, virtualization, and enterprise IT infrastructure.
• Good understanding of networking, cybersecurity, ITIL practices, and relevant compliance requirements.
• Strong understanding of VSAT, RF and satellite communication principles, including link performance and frequency concepts.
• Familiarity with major VSAT platforms and maritime stabilized antenna systems; maritime/offshore experience is an advantage.
• Knowledge of enterprise technologies including Active Directory, Azure AD, DNS, DHCP, GPO, Endpoint Manager, SCCM, Hyper-V, and AVD.
• Familiarity with project management methodologies such as Agile and Waterfall.

Key Roles & Responsibilities
1. System Design and Implementation

• Plan, design, and implement IT systems, including servers, networks, storage, and related infrastructure components.
• Ensure that system architectures meet performance, security, and scalability requirements.

2. Server and Network Management

• Administer and maintain servers, both physical and virtual, including operating system installations, updates, and patch management.
• Manage network devices, ensuring smooth and secure data transmission.
• Manage Satellite communication systems to maintain connectivity in remote maritime environment.

3. V-Sat Installation and Troubleshooting

• Install, configure, align, test, commission, and maintain VSAT terminals and satellite communication systems.
• Configure and troubleshoot satellite modems, antennas, BUCs, LNBs, transceivers, IDU/ODU equipment, and associated RF components.
• Diagnose RF and IP-related faults and determine the root cause of service interruptions.
• Perform preventive and corrective maintenance on VSAT systems.
• Conduct site surveys and assess requirements for new VSAT installations.

4. Storage and Backup Solutions

• Implement and manage storage solutions, such as SANs (Storage Area Networks) and NAS (Network Attached Storage).
• Set up and maintain backup and disaster recovery systems.

5. Software and Application Support

• Install, configure, and support various software and applications used within the organization.
• Collaborate with application developers to ensure seamless integration.

6. Security and Compliance

• Implement security measures to protect systems and data, including firewall configurations, intrusion detection, and access controls.
• Ensure compliance with security standards and regulations.

7. Performance Monitoring and Optimization

• Monitor system performance and proactively optimize resources to maintain efficiency.
• Troubleshoot and resolve system and network performance issues.

8. Documentation

• Create and maintain system documentation, including configuration, processes, and procedures.
• Ensure that documentation is kept up to date.

Education & Professional Qualification:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
• Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, or equivalent are preferred.

Professional Experience:

• Minimum 4 years of relevant experience as an IT/System Engineer, preferably in the maritime or offshore industry.
• Experience managing Windows, cloud, virtualization, networking, and modern workplace environments.
• Hands-on experience with enterprise IT infrastructure, including identity, endpoint, and infrastructure management.
• Experience with VSAT and satellite communication systems; maritime VSAT experience is preferred.
• Experience implementing IT security policies, procedures, and operational standards.
  

Geographic Experience:
N/A
Computer Skills:

• Cloud Computing: Strong understanding of IaaS, PaaS, and SaaS models, as well as public, private, and hybrid cloud architectures.
• Networking: Strong understanding of TCP/IP, routing, VLANs, LAN/WAN, DNS, DHCP, VPNs, and network security principles.
• Virtualization: Ability to configure and manage virtual machines, virtual networks, storage, and associated virtualization infrastructure.
• Security: Ability to implement and maintain security controls across cloud, on-premises, network, endpoint, and modern workplace environments.
• Automation: Ability to use PowerShell, Python, Ansible, or similar tools to automate infrastructure deployment, configuration, administration, and routine operational tasks.
• Modern Workplace: Experience supporting endpoint management, identity and access management, collaboration platforms, and enterprise Windows environments.

Language Skills:
Business fluent English
Arabic Language is an advantage
Market/Industry/Functional Knowledge:

• Strong knowledge of cloud, Windows, modern workplace, virtualization, and enterprise IT infrastructure.
• Good understanding of networking, cybersecurity, ITIL practices, and relevant compliance requirements.
• Strong understanding of VSAT, RF and satellite communication principles, including link performance and frequency concepts.
• Familiarity with major VSAT platforms and maritime stabilized antenna systems; maritime/offshore experience is an advantage.
• Knowledge of enterprise technologies including Active Directory, Azure AD, DNS, DHCP, GPO, Endpoint Manager, SCCM, Hyper-V, and AVD.
• Familiarity with project management methodologies such as Agile and Waterfall.