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Service Delivery Manager jobs in Doha

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    • Drive continuous improvement initiatives to enhance service delivery processes, operational performance, and client experience.
    • View all ECCO Gulf Majorel Qatar jobs - Doha jobs
    • Salary Search: Service Delivery Manager salaries in Doha
    • Lead and manage the delivery of IT support services to business users.
    • Ensure incidents, service requests, and problems are managed within agreed service levels…
    • Strong Service Delivery Management experience.
    • Deep understanding of ITSM platforms and processes.
    • ITIL Foundation certification (minimum); ITIL Intermediate/…
    • Communicate effectively with customers regarding their service needs and provide updates on work progress.
    • Conduct regular training and performance evaluations…
    • Experience in customer service, retrofit, and modernization projects is highly preferred.
    • Lead and manage multiple customer service projects from order intake…
    • Coordinate technical teams with other service managers to avoid overlapping.
    • Aftermarket service: 5 years (Required).
    • Evaluation of own and teams’ performance.
    • Strong problem-solving abilities and a proactive approach to guest service.
    • Oversee the scheduling, performance evaluations, and career development of guest…
    • We are seeking a results-driven Sales & Operation Manager to guide our sales team, drive revenue growth, and cultivate lasting client relationships.
    • Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity.
    • Support terminal operations shift leaders to monitor…
    • Provide leadership and direction to the delivery teams, work closely with the project managers to manage the Project Schedules / timelines.
    • Must possess at least ten (10) years of multi-functional logistics experience relating to quartermaster, maintenance, and transportation and support services…
    • Lead the delivery of corporate representation, business-support, and administrative services.
    • Proven experience managing corporate clients, service-delivery…
    • Monitor the delivery of services to ensure that they meet agreed-upon service levels by tracking incidents, requests, and changes to services.
    • Industry Knowledge — intermediate level; understanding customer sectors to tailor services effectively.
    • Grow new services business from the installed base and…
  • NOC Ability to bring contracts Ability to manage team Pay: From QAR1.00 per month Work Location: In…

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Job Post Details

Service Delivery Manager - job post

ECCO Gulf Majorel Qatar
Doha

Location

Doha

Full job description

Key Responsibilities
  • Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements.
  • Coordinate effectively with internal departments and external vendors/service providers to ensure smooth communication, operational efficiency, and timely project completion.
  • Identify, evaluate, and mitigate project risks by implementing appropriate corrective and preventive action plans.
  • Develop comprehensive project plans, including project schedules, communication plans, resource allocation, and risk management strategies to ensure successful project delivery.
  • Lead the complete project management lifecycle from project initiation and kickoff through planning, execution, monitoring, closure, and final handover.
  • Monitor project progress and performance to ensure deliverables are completed within agreed timelines, budget, scope, and quality standards.
  • Collaborate with customers, stakeholders, vendors, and cross-functional teams to resolve technical, operational, and design-related challenges efficiently.
  • Prepare and present detailed project status reports, performance metrics, and executive summaries to senior management and key stakeholders.
  • Ensure full compliance with Service Level Agreements (SLAs), governance standards, and deadline management while maintaining a strong focus on customer satisfaction and service excellence.
  • Drive continuous improvement initiatives to enhance service delivery processes, operational performance, and client experience.
Preferred Qualifications & Skills
  • Bachelor’s Degree in Business Administration, Information Technology, Engineering, Project Management, or a related field.
  • Proven of 8 Years of experience in project delivery, stakeholder management, and service operations within large-scale organizations.
  • Strong understanding of project management methodologies such as Agile, Waterfall, or Hybrid approaches.
  • Excellent communication, leadership, problem-solving, and organizational skills.
  • Experience working within government or semi-government sectors in Qatar is preferred.
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