Job Location:

Souq Waqif Boutique Hotel By Tivoli

Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

Job Description – Captain Waiter

Hotel: Tivoli Hotels & Resorts
Department: Food & Beverage
Position: Captain Waiter
Reports To: F&B Supervisor / F&B Manager

Job Summary

As a Captain Waiter at Tivoli Hotels & Resorts, you are responsible for ensuring the smooth and efficient operation of the restaurant while delivering exceptional dining experiences to guests. You will supervise and coordinate the activities of the service team, maintain high standards of food and beverage service, and ensure guest satisfaction in accordance with Tivoli brand standards.

Key Duties and Responsibilities

Guest Service & Operations

• Provide professional, attentive, and personalized food and beverage service to all guests.
• Welcome guests warmly and ensure their dining experience meets the hotel's service standards.
• Take accurate food and beverage orders and provide recommendations based on guest preferences.
• Ensure proper presentation and timely delivery of food and beverages.
• Monitor guest satisfaction throughout the dining experience and respond promptly to requests or concerns.
• Handle guest complaints professionally and escalate unresolved matters to the Restaurant Supervisor or Manager.
• Maintain excellent knowledge of the restaurant menu, daily specials, promotions, and beverage offerings.
• Ensure all service areas are properly prepared before, during, and after restaurant operations.

Team Supervision & Coordination

• Supervise and coordinate the daily activities of waiters and other service team members.
• Allocate service sections and assign duties to ensure efficient restaurant operations.
• Guide and support team members in delivering consistent service standards.
• Assist in training new team members on service procedures, menu knowledge, and guest interaction.
• Monitor team performance and provide constructive feedback when necessary.
• Coordinate with the kitchen and other Food & Beverage departments to ensure smooth service delivery.
• Conduct pre-service briefings when assigned by the Restaurant Supervisor or Manager.

Restaurant Standards & Quality Control

• Ensure restaurant cleanliness, table settings, and service equipment meet Tivoli brand standards.
• Monitor the quality, presentation, and accuracy of food and beverage orders before serving.
• Ensure compliance with food safety, hygiene, and sanitation regulations.
• Maintain proper handling and storage of restaurant equipment and supplies.
• Support inventory control by monitoring service supplies and reporting shortages.
• Ensure proper billing procedures and accurate handling of guest payments in accordance with hotel policies.
• Promote restaurant offerings and upselling opportunities to support departmental revenue objectives.

Communication & Teamwork

• Maintain effective communication with the kitchen, bar, and restaurant management teams.
• Communicate guest preferences, dietary requirements, and special requests accurately.
• Assist in coordinating special events, group bookings, and VIP dining arrangements.
• Support the Restaurant Supervisor and Manager in maintaining efficient daily operations.
• Promote a positive and professional working environment within the Food & Beverage team.

Qualifications and Experience

• Previous experience as a Captain Waiter, Senior Waiter, or similar position within a hotel or upscale restaurant.
• Experience in a luxury hospitality environment is an advantage.
• Good knowledge of food and beverage service procedures and restaurant operations.
• Strong leadership, communication, and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Ability to supervise and motivate a team in a fast-paced environment.
• Knowledge of Point of Sale (POS) systems and restaurant billing procedures is preferred.
• Strong organizational skills with attention to detail.
• Professional appearance, positive attitude, and guest-oriented approach.
• Ability to work flexible shifts, including weekends and public holidays.

Key Competencies

• Guest service excellence
• Leadership and team supervision
• Effective communication and interpersonal skills
• Teamwork and collaboration
• Attention to detail
• Problem-solving and decision-making
• Time management and organizational skills
• Adaptability and ability to work under pressure
• Food and beverage product knowledge
• Professionalism and cultural awareness

General Responsibilities

• Consistently maintain high standards of guest service in accordance with Tivoli Hotels & Resorts expectations.
• Comply with all hotel policies, procedures, grooming standards, and service guidelines.
• Maintain confidentiality of guest information and hotel operations.
• Follow health, safety, hygiene, and security regulations.
• Participate in departmental meetings, training sessions, and development programs.
• Support the Food & Beverage management team in achieving departmental objectives, guest satisfaction targets, and operational efficiency.
• Perform any other reasonable duties assigned by management to support hotel operations.

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