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    • Familiarity with ticketing systems and remote support tools.
    • This role is ideal for individuals with strong problem-solving skills and a passion for technology.
    • Familiarity with ticketing systems and remote support tools.
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Job Post Details

Helpdesk Technician - job post

FMailler Solutions Ltd.
Doha
Up to QAR 7,800 a month

Job details

Pay

  • Up to QAR 7,800 a month

Job type

  • Full-time

Location

Doha

Full job description

Helpdesk Technician

Location: Doha, Qatar
Company: FMailler Solutions Ltd.

About Us

FMailler Solutions Ltd. is a dynamic IT services provider specializing in technical support, system integration, and digital solutions. With a growing footprint in Qatar, we are committed to delivering reliable IT support and empowering businesses with innovative technology.

Role Overview

We are seeking a proactive and customer-focused Helpdesk Technician to join our Doha office. The successful candidate will provide first-line technical support, troubleshoot IT issues, and ensure smooth operations for clients and internal teams. This role is ideal for individuals with strong problem-solving skills and a passion for technology.

Key Responsibilities

  • Technical support: Respond to user inquiries via phone, email, or ticketing system.
  • Issue troubleshooting: Diagnose and resolve hardware, software, and network problems.
  • System maintenance: Perform routine checks and updates on IT systems.
  • User training: Guide users on best practices and system usage.
  • Documentation: Maintain accurate records of issues, resolutions, and system updates.
  • Escalation support: Forward complex issues to senior technicians or engineers.

Qualifications

  • Diploma or bachelor’s degree in Information Technology, Computer Science, or related field.
  • 1–3 years of experience in IT support or helpdesk roles.
  • Knowledge of Windows, macOS, and common networking protocols.
  • Familiarity with ticketing systems and remote support tools.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks.

Compensation & Benefits

  • Competitive monthly salary
  • Health insurance and transportation allowance.
  • Professional training and certification support.
  • Career growth opportunities within FMailler Solutions Ltd.

Pay: Up to QAR7,800.00 per month

Work Location: In person

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