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    • Deliver exceptional patient support and help coordinate quality home healthcare services.
    • Experience in a hospital, medical clinic, or home healthcare setting.
    • The successful candidates will assist registered nurses in delivering high-quality patient care while ensuring the comfort, safety, and well-being of patients.
    • In this pivotal role, you will ensure the delivery of exceptional patient care to meet operational demands.
    • Successful candidates must be prepared to undergo a…
    • In addition, this position is responsible for department leadership and completing other duties as assigned.
    • Demonstrate relevant experience in pediatric nursing, childcare, or midwifery, with a proven track record of providing quality care to newborns, infants, and…
    • The Department of Radiology coordinates its medical services and collaborates its research and educational activities with Weill Cornell Medical College - Qatar…
    • The primary responsibilities of the Physician - Hematopathology are the provision of laboratory service; diagnostic testing, test interpretation, communication…
    • Adheres to lab SOPs and performs quality control checks.
    • Knowledge of laboratory best practices, including biosafety, animal welfare regulations, quality…
    • Educate patients and their families on proper home care, provide recommendations for life quality and home safety improvements.
    • At least 2 years experience.
    • Paid annual home leave tickets.
    • Living accommodation in a high quality, well-resourced apartment.
    • Provide an enjoyable, relaxed and peaceful spa experience…
    • The Physician - Pediatric Hematology, Oncology, BMT is responsible for the delivery of high quality evidence-based care; effective and efficient diagnosing,…
    • Physician – Cardiology, Electrophysiology (EP) in Pediatrics is responsible for the delivery of high-quality evidence-based care; effective and efficient…
    • Responsible for the delivery of high-quality evidence-based care and services within specialty area.
    • The Physician – Pediatric Endocrinology is responsible for…

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Job Post Details

Medical Customer Service Executive - job post

Bidayat
Doha
From QAR 6,500 a month

Job details

Pay

  • From QAR 6,500 a month

Job type

  • Full-time

Location

Doha

Full job description

Medical Customer Service Executive | Bidaya Home Healthcare

Deliver exceptional patient support and help coordinate quality home healthcare services.

Bidaya Home Healthcare is seeking a compassionate and customer-focused Medical Customer Service Executive to support patients throughout their healthcare journey. You'll play a key role in managing appointments, responding to enquiries, and coordinating care while ensuring an outstanding patient experience.

Key Responsibilities:

  • Respond to patient enquiries via phone, email, WhatsApp, and other communication channels
  • Schedule, confirm, reschedule, and manage home healthcare appointments
  • Coordinate visit schedules for doctors, nurses, physiotherapists, and other healthcare professionals
  • Register new patients and maintain accurate electronic patient records
  • Assist with billing enquiries, insurance verification, and administrative documentation
  • Resolve customer concerns and escalate complex issues when required
  • Collaborate with clinical and operations teams to ensure seamless service delivery
  • Maintain patient confidentiality and comply with healthcare policies and procedures

Skills & Experience

  • Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field
  • Experience in customer service, medical reception, healthcare administration, or a call centre environment
  • Excellent communication, organisational, and customer service skills
  • Proficiency in Microsoft Office and CRM or appointment scheduling systems
  • Strong attention to detail and ability to manage multiple priorities
  • Commitment to maintaining patient privacy and confidentiality

Preferred Qualifications

  • Experience in a hospital, medical clinic, or home healthcare setting
  • Knowledge of medical terminology and Electronic Medical Record (EMR) systems
  • Familiarity with health insurance processes and billing procedures
  • Fluency in English; Arabic is an advantage

Why Join Bidaya Home Healthcare?

Make a meaningful impact by supporting patients and their families

Join a collaborative and caring healthcare team

Enjoy opportunities for professional development and career growth

Be part of an organisation committed to delivering high-quality home healthcare services

Apply now and help provide exceptional customer service that makes a difference in patients' lives.

Pay: From QAR6,500.00 per month

Work Location: In person

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