Operation Support Manager jobs

Payment Operations Manager (Team Lead)
Job Description:

The Payment Operations Manager leads the end-to-end payment operations team, ensuring smooth execution of all payment activities. This role acts as the bridge between the business, IT, and banking partners, while managing escalations and reporting performance metrics to senior leadership.Key Responsibilities:

• Lead and manage the Payment Team, providing direction and support.
• Oversee payment processing, reconciliation, reporting, and issue resolution.
• Coordinate with internal departments (Finance, IT, Taxpayer Services) and external stakeholders (banks, vendors).
• Monitor SLA compliance and manage escalations.
• Prepare and present periodic performance and risk reports.

Qualifications Required:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• (Master’s degree or MBA is a plus.)
• Professional certifications such as CAMS, CIMA, or CPA are advantageous.

Experience Required:

• Payment processing and reconciliationo Working with ERP/financial systems and payment platformso Interdepartmental coordination (especially with Finance, IT, and external banks/vendors)o Handling SLA monitoring, issue resolution, and performance reporting
• 7–10 years of experience in payment operations, banking, or financial services.
• Minimum 3–5 years of leadership experience managing a payment or finance operations team.

Proven experience in:

• Payment processing and reconciliation
• Working with ERP/financial systems and payment platformso Interdepartmental coordination (especially with Finance, IT, and external banks/vendors)
• Handling SLA monitoring, issue resolution, and performance reporting

Pay: QAR26,000.00 - QAR28,000.00 per month

Application Question(s):

• Do you have bachelor’s degree in Finance, Accounting, Business Administration, or a related field?

Experience:

• payment operations, banking, or financial services.: 7 years (Preferred)
• leadership managing a payment or finance operations team: 4 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• CAMS, CIMA, or CPA (Preferred)
• QID (Preferred)

Work Location: In person