Operation Support Manager jobs

Key Responsibilities

1- Supervise the operations of multiple brands or branches within a defined portfolio.

2- Monitor brand-level performance and enforce group SOPs, quality, and hygiene standards.

3- Manage direct reports such as Area Managers, Restaurant Managers,

4- Conduct regular branch visits and audits to review operational efficiency.

5- Support the onboarding, training, and coaching of operations staff.

6- Work closely with the HR team on staffing, attendance, and disciplinary matters.

7- Review daily, weekly, and monthly sales and cost reports and initiate corrective actions.

8- Coordinate with Finance on budget adherence and P&L reviews for each unit.

9- Assist in opening new branches by coordinating with Projects and other departments.

10- Oversee local marketing execution in coordination with the Marketing team.

11- Resolve escalated customer issues and internal conflicts quickly and professionally.

12- Monitor licenses, safety documentation, and health certificates for each location.

13- Enforce group policies and operational guidelines uniformly.

14- Lead problem-solving efforts and implement operational improvements.

15- Maintain staff motivation, engagement, and retention across units.

16- Provide leadership coverage during special events, holidays, or peak seasons.

Qualifications, skills and experience

Qualifications:

· Bachelors in Hospitality, Business, or related field.

Experience:

· 6–8 years in F&B operations with team supervision experience.

· Experience with customer service, quality control, and audits.

Knowledge and Skills:

· Understanding of multi-brand operations.

· Knowledge of food safety, hygiene, and service standards.

· Strong staff management and coaching skills.

· Comfortable with ERP, POS, and back-office systems.

· Capable of analyzing sales and cost performance reports.

· Staff scheduling and performance evaluation.

· Customer complaint resolution.

· Local sourcing and inventory practices.

· Budget tracking and cost containment.

· Working across diverse cultures and teams.

· Flexibility to work across multiple shifts and locations.

· Cost control and loss prevention.

· Delegation and supervision.

· Emergency handling and decision-making.

· Organizational discipline and brand alignment.

Preferred Language/s:

· Fluent in English; Arabic is a plus.

Work Location: In person