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Customer Care Agent - Medical Insurance
Contract, Full-time

Job details

Pay information not provided
Contract, Full-time
Doha

Full job description

Job Title: Customer Care Agent

Department: Medical & Life Insurance

Contract: 1 year contract (extension as per project scope)

Job Responsibilities: Customer Service

  • Attending customer telephone calls which lands on the designated numbers
  • Coordinating with operations team for the required information to be shared with the customers.
  • E mail support which involves
  • Coordinating with operations team to ensure the required queried raised has been addressed and completed.
  • Ensuring the customers are given right information as required by them.
  • Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers

Qualifications:

  • Minimum experience required is 3 – 5 years within insurance preferably medical insurance
  • Able to work on rotating shifts

Application Question(s):

  • How many years is your experience within insurance preferably medical insurance as Customer Care?
  • Can you work on rotational shifts?
  • What is your salary expectations and joining availability?

Work Location: In person

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