Medical Services Manager jobs in Doha

Good day, we are seeking an experienced and highly capable Soft Services Manager to lead and manage the delivery of soft facility management services for a prestigious for our project.

The successful candidate will be responsible for the strategic and operational management of soft services, including housekeeping, cleaning, pest control, waste management, landscaping, reception/front-of-house services, and related facility support services.

This is a senior management position requiring strong leadership, client relationship management, commercial awareness, and extensive experience in Total Facility Management (TFM).

Key Responsibilities

• Manage the overall delivery of soft services across multiple Qatar Foundation facilities.
• Ensure compliance with contractual SLAs, KPIs, quality standards, and client requirements.
• Lead and manage supervisors, team leaders, and a large multi-national frontline workforce.
• Develop and implement service delivery plans, inspection programs, and continuous improvement initiatives.
• Monitor housekeeping, cleaning, pest control, waste management, landscaping, reception, and related services.
• Manage operational budgets, manpower costs, consumables, equipment, and subcontractor expenses.
• Identify opportunities for cost optimization and operational efficiency without compromising service quality.
• Manage suppliers, subcontractors, and service providers and monitor their performance.
• Prepare and present operational reports, KPI dashboards, and performance reviews to senior management and the client.
• Act as the primary operational point of contact with the Qatar Foundation FM team.
• Conduct regular site inspections and ensure corrective actions are implemented.
• Ensure compliance with HSE requirements, Qatar regulations, client standards, and company policies.
• Conduct risk assessments and ensure proper implementation of health, safety, and environmental controls.
• Oversee staff recruitment, training, performance management, welfare, and retention.
• Utilize CAFM/TFM systems for service monitoring, attendance, work orders, inventory, reporting, and performance tracking.
• Support sustainability initiatives, including waste reduction, recycling, responsible chemical usage, water conservation, and environmentally friendly practices.
• Develop contingency plans and ensure effective soft service support during emergencies, events, and high-profile visits.

Requirements Education

• Bachelor's degree in Facility Management, Business Administration, Hospitality Management, Environmental Science, or a related field.
• Master's degree or professional FM certification is an advantage.

Experience

• Minimum 10 years of total experience in Total Facility Management (TFM) with a strong focus on Soft Services.
• Minimum 5 years of experience in a managerial/senior management position.
• Proven experience managing large and multi-disciplinary teams, preferably 50+ employees.
• Experience in large-scale facilities such as educational campuses, healthcare facilities, airports, mixed-use developments, or similar high-profile environments.
• Qatar/GCC experience is highly preferred.
• Demonstrated experience managing large-value service contracts and operational budgets.

Technical Skills

• Strong knowledge of Soft Services and Total Facility Management.
• Proficiency in CAFM/TFM systems such as IBM Maximo, Planon, ARCHIBUS, FSI, or equivalent.
• Advanced knowledge of Microsoft Excel, Word, and PowerPoint.
• Good understanding of ISO 9001, ISO 14001, and ISO 45001.
• Strong knowledge of HSE, quality management, risk assessment, and compliance requirements.
• Strong budgeting, forecasting, cost-control, and reporting skills.

Key Competencies

• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Strong client and stakeholder management abilities.
• Strategic and analytical thinking.
• Excellent problem-solving and decision-making skills.
• Ability to work effectively under pressure.
• Strong organizational and time-management skills.
• High cultural awareness and ability to manage a diverse workforce.
• Excellent written and spoken English. Arabic is an advantage.

Key Performance Expectations

The successful candidate will be expected to achieve:

• 98%+ SLA compliance
• 90%+ customer satisfaction
• Effective budget control within approved limits
• 95%+ inspection and audit compliance
• Strong staff retention and workforce performance
• Zero major HSE non-compliance
• Effective vendor and subcontractor performance
• Continuous improvement in service quality and operational efficiency

What We Offer

• Competitive tax-free salary package based on experience and qualifications.
• Performance-based incentives.
• Accommodation/housing allowance.
• Transportation allowance or company transportation.
• Medical insurance.
• Annual leave and air ticket as per company policy.
• Professional development and training opportunities.
• Career growth within a professional facility management organization.

How to Apply

Interested candidates who meet the above requirements are invited to submit their updated CV highlighting their relevant experience in Total Facility Management and Soft Services.

Work Location: In person