Marriott Job Hotel jobs in Doha

Job Summary

We are looking for a professional, friendly, and customer-focused Hotel Receptionist to join our hotel team. The successful candidate will be responsible for delivering an excellent guest experience while efficiently managing front desk operations, reservations, check-ins, check-outs, and guest enquiries.

Key Responsibilities

• Welcome and assist guests in a warm and professional manner.
• Manage guest check-in and check-out procedures efficiently.
• Handle room reservations through phone, email, and online booking platforms.
• Respond promptly and courteously to guest enquiries, requests, and complaints.
• Provide information about hotel facilities, services, dining options, and local attractions.
• Assist with room changes and special guest requests.
• Process payments, issue invoices, and maintain accurate records.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requirements are addressed promptly.
• Maintain a clean, organised, and professional front desk and lobby area.
• Maintain daily logs and assist with routine administrative tasks and reports.
• Follow hotel policies, procedures, and security requirements.
• Handle emergency situations in accordance with established hotel procedures.
• Perform other duties as assigned in line with business requirements.

Requirements

• Diploma or degree in Hospitality Management or a related field is preferred.
• Minimum 2 years of relevant experience in hotel reception, hospitality, or customer service.
• Previous front desk or hotel reception experience is an advantage.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organisational and multitasking abilities.
• Good problem-solving skills and a proactive approach.
• Ability to remain calm and professional under pressure.
• Good working knowledge of Microsoft Office.
• Experience with hotel management or property management systems is an advantage.
• Willingness to work shifts, including evenings, weekends, and public holidays.

Experience:

• hotel reception, hospitality, or customer service: 2 years (Preferred)

Work Location: In person