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International Experts For Technical Support Services jobs

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    • Maintain high-quality customer service and technical support standards.
    • Strong experience in onsite technical support and end-user computing.
    • View all Mindstream jobs - Doha jobs - Technical Support Engineer jobs in Doha
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    • Experience in IT support, technical support, helpdesk, or related roles.
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    • With ITIL standards using Service Desk helpdesk system.
    • Degree in Computer Science or Technical Diploma in Computer / IT or.
    • Support team to resolve issues.
    • Have minimum 5 years of experience in the below area.
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    • We are seeking an Onsite IT Support Engineer to provide L1/L2 technical support to senior leadership and office users covering Microsoft 365, Windows/macOS,…
    • Of SuccessFactors modules (EC, Performance & Goals, Talent &.
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    • Knowledge (Must have Some Experience).
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    • Provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired.
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    • Experience of project management with P&L responsibility within international projects.
    • Analyzing and monitoring continuously the plan fulfilment regarding…
    • Oversee the work of external service providers on an ongoing basis and throughout the life cycle of the projects in order to ensure optimum external support.
    • Membership of an appropriate international professional body.
    • Take part in technical review and assessment of contractors.
    • Lead, negotiate and provide expert advice to MoECC technical team for acceptable permit terms and conditions and timely issue of environmental permit.

Job Post Details

TECHNICAL SUPPORT ENGINEERS - job post

Mindstream
Doha

Job details

Job type

  • Full-time

Location

Doha

Full job description

URGENT HIRING – TECHNICAL SUPPORT ENGINEERS

Location: Qatar
Vacancies: 13 Onsite Technical Support Engineers
Project Duration: 4 Months – Extendable based on project requirements

KEY REQUIREMENTS

Diploma / Bachelor’s Degree or equivalent relevant qualification
Minimum 5 years of experience in IT Service Desk, End User Computing, or Technical Support
Strong experience in onsite technical support and end-user computing
Experience in incident resolution and service request fulfilment
Good knowledge of Windows & macOS
Familiarity with ITSM tools – SMAX
Experience with Microsoft 365, Active Directory, VPNs & Remote Support Tools
Basic networking knowledge: IP Addressing, DNS, DHCP & Wi-Fi Troubleshooting
Strong hardware troubleshooting skills
Excellent English communication and customer service skills
Must have valid authorization to work in Qatar throughout the deployment

RESPONSIBILITIES

  • Provide onsite Service Desk & Technical Support across designated PWA locations
  • Troubleshoot and resolve end-user hardware and software issues
  • Handle incidents and service requests efficiently
  • Support desktops, laptops, peripherals, and other end-user devices
  • Provide meeting room and onsite IT support
  • Coordinate with relevant IT teams for issue escalation and resolution
  • Maintain high-quality customer service and technical support standards

Application Question(s):

  • How many years of experience do you have in IT Service Desk, End User Computing, or Technical Support?
  • Do you have hands-on experience providing onsite technical support?
  • Do you have experience with Windows and macOS troubleshooting?
  • Do you have experience with Microsoft 365 and Active Directory?
  • Do you have experience with VPNs and remote support tools?
  • Do you have experience using ITSM tools, particularly SMAX?
  • Do you have basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting?
  • Do you have hands-on experience troubleshooting end-user hardware, desktops, laptops, and peripherals?
  • Are you comfortable with four months and extendable project?
  • What is your current location, notice period, and availability to join?
  • What is your current and expected salary?

Work Location: In person

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