IT Support jobs

The IT Support is responsible for providing technical assistance and support to end-users with various IT-related issues. This role involves troubleshooting hardware and software problems, assisting with network connectivity and resolving software application errors. They are also required to provide support via phone, email and/or in-person, and must follow the procedures to document and track issues for effective resolution.

Key Responsibilities:

• Set up workstations with computers and necessary peripheral devices.
• Perform troubleshooting to diagnose and resolve technical issues (repair or replace parts, debugging, etc.).
• Provide technical support for systems and networks.
• Troubleshoot network connectivity issues.
• Troubleshoot POS systems, printers, and Wi-Fi access points.
• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Determine the best solution based on the issue and details provided by customers.
• Set up and configure desktops and laptops for new users based on company best practice guidelines.
• Perform remote troubleshooting through diagnostic techniques and relevant questioning.
• Track, route, and document problems, requests, and resolutions.

Requirements:

• Degree / Diploma in IT or a related discipline.
• 2–3 years of experience in IT support, networking, or help desk operations.
• Experience in the theme park industry will be an added advantage.
• Strong technical knowledge of computer hardware, software, gaming systems, and related technologies, with an enthusiastic approach to continuous learning.

Good skills in:

• IT administration
• Information analysis
• Computer hardware/software systems
• Data center management and data governance
• Computer networks, network administration, and network installation
• Database design and development
• Enthusiastic approach to expanding knowledge of all gaming is plus

*Immediate or short-notice joiners are preferred.

Pay: Up to QAR5,000.00 per month

Application Question(s):

• Can you join immediately.? If not, please mention your expected date of join.

Education:

• Diploma (Required)

Experience:

• IT support, networking, computer hardware/software systems: 2 years (Required)

Work Location: In person