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    • Provide technical support for call center operations and telephony infrastructure.
    • Install, configure, and support Yealink IP phones.
    • Proven experience in IT support or technical helpdesk roles.
    • Ability to work under pressure and manage multiple support requests.
    • Log and close all support calls.
    • Under the general guidance of the Information Technology Manager or any other authorized by the management, provide support for…
    • Participate in IT projects and initiatives, providing technical expertise and support.
    • Collaborate with other IT teams to implement and support new technologies…
    • Provide technical support to employees and resolve IT-related issues.
    • Previous experience in IT support or a similar role is preferred.
    • Analyze and ensure quality assurance for continuous improvement of support services.
    • Handle complex and technical issues that cannot be resolved by Tier 1…
    • Support team to resolve issues.
    • Have minimum 5 years of experience in the below area.
    • Good experience in OS implementations and management (such as.
    • You will be responsible for on-site technical support and security system installations across various client locations in Qatar.
    • Collaborate with cross-functional teams to support business requirements.
    • Relevant experience in enterprise Microsoft-based support or operations -:
    • Hands-on experience in Outlook Email support and troubleshooting.
    • Minimum 3 years of experience as an IT Support Technician.
    • Age limit: 20 to 25 years only.
    • Provide support for people counting devices and Shopper value systems in coordination with the vendor support team.
    • Support D365 POS installation and support.
    • On-site and remote support across macOS and Windows.
    • First-line IT support for a 70+ person team — hardware, software, and account issues.

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Job Post Details

IT Support - job post

Al Waha for Cars
Doha
From QAR 3,500 a month

Job details

Pay

  • From QAR 3,500 a month

Job type

  • Permanent
  • Full-time

Location

Doha

Full job description

We are looking for an IT Support who can :

  • Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues.
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
  • Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure.
  • Configure, monitor, and troubleshoot Fortinet firewalls and network security devices.
  • Install Ruijee network switches, routers, access points, and internet connectivity.
  • Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers.
  • Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions.
  • Troubleshoot CCTV connectivity and recording issues.
  • Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure.
  • Support PBX systems, SIP trunks, IVR configuration, and call routing.
  • Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards.
  • Ensure proper documentation of rack layouts and connectivity.
  • Provide support for CRM, DMS, booking systems, ticketing systems, and business applications.

Required Qualifications

  • Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of experience in IT Support, System Administration.
  • Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony.
  • Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP.
  • Experience supporting multi-site environments is preferred.

Preferred Certifications

  • Microsoft Certified (M365 / Windows Server MCSA)
  • Fortinet NSE Certification
  • CCNA
  • ITIL Foundation
  • CompTIA Network+ or Security+

Soft Skills:

· Language: Fluent in English required. Arabic is an advantage.

· Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

· Employment Type: Full time.

Pay: From QAR3,500.00 per month

Application Question(s):

  • How is your availability to join ?
  • Do you have M365/Windows Server MCSA certificate - Do you have CCNA/ ITIL Foundation or Comp TIA Network + Security , certificates ? If so mention which you holds
  • Do you have any automobile industry experience?

Work Location: In person

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