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IT Support Engineer jobs in Doha

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    • Work with IT team to improve support processes and system reliability.
    • Experience with remote support tools (TeamViewer, AnyDesk, RDP).
    • Proven experience in IT support or technical helpdesk roles.
    • Ability to work under pressure and manage multiple support requests.
    • Collaborate with cross-functional teams to support business requirements.
    • Relevant experience in enterprise Microsoft-based support or operations -:
    • On-site and remote support across macOS and Windows.
    • First-line IT support for a 70+ person team — hardware, software, and account issues.
    • Experience in network security in a support, design, consultancy or operations role.
    • As we expand our product portfolio and global presence, our Delivery…
    • Support team to resolve issues.
    • Have minimum 5 years of experience in the below area.
    • Good experience in OS implementations and management (such as.

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Job Post Details

IT Support Specialist / Help Desk Technician - job post

SolutionsLoft
Doha
QAR 70,000 - QAR 85,000 a year

Job details

Pay

  • QAR 70,000 - QAR 85,000 a year

Job type

  • Part-time
  • Full-time

Location

Doha

Full job description

Job Title: IT Support Specialist / Help Desk Technician

Key Responsibilities

User Support

  • Serve as the first point of contact for employees seeking technical assistance (in-person, email, chat, or ticketing system)
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and peripherals
  • Install, configure, and update operating systems and business applications

System Maintenance

  • Set up new user accounts, permissions, and passwords following IT security policies
  • Perform routine system updates, patches, and backups
  • Maintain IT asset inventory (hardware, software licenses, accessories)

Network & Security

  • Troubleshoot basic network connectivity (Wi-Fi, VPN, LAN) and escalate complex issues
  • Assist in enforcing security protocols (antivirus, endpoint protection, access controls)

Documentation & Training

  • Create and update user guides, FAQs, and knowledge base articles
  • Provide basic onboarding training for new hires on IT tools and best practices

Collaboration

  • Escalate unresolved issues to Tier 2/3 teams or vendors
  • Work with IT team to improve support processes and system reliability

Required Skills & Qualifications

Area Requirements

Experience

1–3 years in IT support, help desk, or similar role

Technical

Windows/macOS, Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), ticketing systems (e.g., Jira, Zendesk, ServiceNow)

Soft Skills

Strong problem-solving, communication, and customer service; patient and clear with non-technical users

Education

Associate degree in IT, Computer Science, or equivalent experience; certifications (CompTIA A+, Network+, Microsoft Fundamentals) a plus

Preferred (Nice to Have)

  • Experience with remote support tools (TeamViewer, AnyDesk, RDP)
  • Basic knowledge of Google Workspace or collaboration platforms (Slack, Teams)
  • Familiarity with Linux or scripting (PowerShell, Bash)
  • ITIL framework awareness

Pay: QAR70,000.00 - QAR85,000.00 per year

Work Location: In person

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