IT Support Engineer jobs

Job Title: IT Support Engineer

Employment Type: Full-time
Reports To: IT Manager / Helpdesk Manager

About the Role

We are looking for a skilled and customer-focused IT Support Engineer to join our IT team. In this role, you will be responsible for providing technical assistance, maintaining computer systems, and ensuring that employees have a reliable and efficient technology experience. You will troubleshoot hardware, software, and network issues, both remotely and on-site.

Key ResponsibilitiesTechnical Support

• Provide first and second-level technical support to end-users (in-person, via chat, email, or phone).
• Diagnose and resolve issues related to Windows, macOS, and Linux operating systems.
• Troubleshoot hardware issues (laptops, desktops, printers, peripherals) and coordinate repairs or replacements.

System Administration & Maintenance

• Set up, configure, and maintain user workstations, accounts, and access permissions (Active Directory / Azure AD / Google Workspace).
• Install, update, and patch software applications and operating systems.
• Monitor system performance and perform routine maintenance tasks.

Network Support

• Assist with basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Support connectivity issues for on-site and remote employees.

Security & Compliance

• Enforce IT security policies, including antivirus, data backup, and access controls.
• Assist with user onboarding/offboarding (account creation, hardware allocation, data transfer).

Documentation & Process Improvement

• Maintain accurate IT asset inventory and support ticket logs.
• Create and update knowledge base articles, user guides, and troubleshooting procedures.
• Identify recurring issues and recommend long-term solutions.

Required Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• Experience: 2–5 years in IT support, help desk, or a similar role.
• Technical Skills:
• Windows (10/11) and macOS administration
• Active Directory / Azure AD / Google Workspace
• Microsoft 365 (Exchange, Teams, SharePoint)
• Basic networking (routing, switching, VLANs, VPNs)
• Ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Remote support tools (TeamViewer, AnyDesk, RDP)
• Soft Skills:
• Strong problem-solving and analytical thinking
• Excellent verbal and written communication
• Customer service orientation with patience and empathy
• Ability to prioritize tasks in a fast-paced environment

Preferred Qualifications (Nice to Have)

• IT certifications: CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
• Experience with MDM solutions (Intune, Jamf, Kandji).
• Familiarity with scripting (PowerShell, Bash) for automation.
• Experience supporting VOIP, video conferencing systems, or AV equipment.

Pay: QAR88,000.00 - QAR100,000.00 per year

Work Location: In person