Housekeeping Supervisor , Soft Service jobs

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housekeeping Supervisor.

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations at Raffles Doha and Fairmont Doha, ensuring the highest standards of cleanliness, presentation, hygiene, and guest satisfaction in accordance with the brands' luxury hospitality standards.

The role involves supervising and motivating housekeeping colleagues, inspecting guest rooms and public areas, coordinating daily assignments, monitoring operational efficiency, and ensuring exceptional guest service across both properties.

Key Responsibilities:

• Supervise and coordinate daily housekeeping operations to ensure smooth and efficient workflow.
• Assign duties and work schedules to Room Attendants and housekeeping colleagues according to occupancy and operational requirements.
• Conduct regular inspections of guest rooms, suites, corridors, and public areas to ensure compliance with luxury hotel standards.
• Ensure all guest rooms are cleaned, inspected, and released on time according to arrival and departure schedules.
• Monitor room cleanliness, presentation, maintenance issues, and replenishment of guest amenities.
• Ensure VIP rooms, special requests, and guest preferences receive personalized attention.
• Handle guest complaints and requests promptly, professionally, and efficiently to maximize guest satisfaction.
• Coordinate with Front Office, Engineering, Laundry, and other departments to ensure smooth hotel operations.
• Monitor colleagues' grooming, attendance, productivity, and performance while maintaining discipline and teamwork.
• Provide on-the-job training, coaching, and guidance to housekeeping colleagues to improve service quality and operational performance.
• Monitor linen, cleaning supplies, guest amenities, and equipment to ensure proper usage and minimize wastage.
• Ensure proper handling, storage, and usage of cleaning chemicals and housekeeping equipment.
• Follow up on maintenance defects and ensure all reported issues are communicated to the Engineering Department.
• Ensure compliance with hotel policies, health and safety regulations, hygiene standards, and departmental procedures.
• Prepare daily reports, room inspection checklists, staff assignments, and shift handover reports.
• Ensure Lost & Found items are handled, recorded, and stored according to hotel procedures.
• Support the Housekeeping Team in achieving departmental objectives and maintaining Raffles and Fairmont brand standards.

Qualifications

What will you bring to this role?

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum 2–3 years of housekeeping experience in a five-star hotel.
• Previous supervisory or team leader experience.
• Strong knowledge of housekeeping operations and room inspection standards.
• Understanding of luxury hotel brand standards and guest service excellence.
• Knowledge of Opera PMS and housekeeping management systems.
• Excellent leadership and communication skills.
• Ability to supervise, motivate, and develop a multicultural team.
• Strong organizational and problem-solving abilities.
• Good command of written and spoken English.
• Knowledge of health, safety, hygiene, and chemical handling procedures.
• Ability to work flexible shifts, weekends, and public holidays.
• Excellent attention to detail and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance, positive attitude, and commitment to guest satisfaction.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.