Hospitality Support Services jobs

About the Role:

Teacharya Learning and Business Services WLL is looking for a dependable and experienced Hospitality Operations Supervisor to join our team in Doha, Ad Dawhah. This role is ideal for someone who can oversee daily hospitality operations, support front-of-house and service teams, maintain service standards, and ensure guests receive a professional and positive experience.

As a Hospitality Operations Supervisor, you will help coordinate staff schedules, monitor service quality, handle guest concerns, and support smooth day-to-day operations across hospitality, client service, and facility support activities. You should be organised, hands-on, and comfortable working in a fast-paced environment.

Key Responsibilities:

Daily Operations Supervision: Oversee daily hospitality operations, ensuring service areas are properly staffed, organised, and running smoothly.

Team Coordination: Support team members with daily assignments, shift coverage, task delegation, and performance follow-up.

Guest and Client Service: Handle guest inquiries, service concerns, and client requests in a professional and timely manner.

Service Quality Monitoring: Ensure hospitality standards are maintained across reception, customer service, housekeeping coordination, and facility support areas.

Staff Support and Training: Guide team members on service procedures, workplace standards, customer handling, and operational expectations.

Scheduling and Reporting: Assist with staff schedules, attendance tracking, daily reports, incident logs, and operational updates for management.

Problem Resolution: Respond quickly to service delays, staffing issues, guest complaints, and operational concerns to minimise disruption.

Coordination with Departments: Work closely with administration, facilities, customer service, and management teams to support efficient operations.

What We Are Looking For:

Experience: Previous experience in hospitality operations, hotel services, facility services, customer service, or team supervision is preferred.

Leadership Skills: Able to guide team members, assign tasks, monitor performance, and maintain a positive working environment.

Customer Service Mindset: Strong ability to deal with guests, clients, and internal teams professionally and respectfully.

Organisation Skills: Comfortable managing schedules, reports, priorities, and daily operational requirements.

Problem-Solving: Able to handle complaints, delays, staffing concerns, and service issues calmly and effectively.

Computer Skills: Basic knowledge of email, spreadsheets, reports, and office tools is preferred.

Mindset: Reliable, practical, service-focused, and able to work under pressure while maintaining professionalism.

Pay: QAR5,500.00 - QAR5,900.00 per month

Work Location: In person