Hospitality Support Services jobs
- DietureDoha
- Proven experience improving customer service processes and workflows.
- Background in F&B, D2C, wellness, health-tech, subscription services, or hospitality is…
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- RAFFLESDoha
- Strong interpersonal and guest engagement skills with a passion for delivering exceptional service.
- Provide personalized and professional service to guests via…
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- HME Holding GroupDoha
- Passion for hospitality and customer experience.
- Ability to work efficiently under pressure while maintaining service quality.
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- Elegancia ServicesDoha
- Ensure excellent customer service and guest experience at all times.
- Experience in hospitality, catering, or facilities management industry.
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Administrative & Operations Assistant
Often replies in 3 daysgroup of companiesDoha- Background in service-based industries (cleaning, maintenance, hospitality, etc.).
- Assign jobs and ensure timely service delivery.
Administrative & Operations Assistant
Often replies in 3 daysgroup of companiesDoha- Background in service-based industries (cleaning, maintenance, hospitality, etc.).
- Assign jobs and ensure timely service delivery.
- The Ned LondonDoha
- Uphold The Ned Doha’s luxury hospitality standards and deliver exceptional customer service consistently.
- Excellent communication and interpersonal skills with…
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- Nord Anglia EducationAl-Khawr
- Coordinate transportation services, including scheduling, liaising with transport providers, and ensuring safety compliance.
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- Inspire Management Training CenterDoha
- The Kids Club Attendant is responsible for creating a safe, fun, and engaging environment for children while delivering service in line with luxury hospitality…
- CASA PilatesDoha
- This role combines luxury guest service, front desk operations, sales support, digital marketing, and technical support during classes.
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- HME Holding GroupDoha
- Excellent customer service and communication skills.
- Hospitality or customer service training certifications.
- Serve food and beverages according to presentation…
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- Vogue HospitalityDoha
- Handle corporate customer inquiries and provide professional support.
- Coordinate with internal departments to ensure smooth service delivery.
- Ajwan Trading and Hospitality GroupAr-Rayyān
- Friendly attitude and good customer service skills.
- Maintain cleanliness in dining, kitchen, and service areas.
- Greet customers and take orders politely.
- Lake Paradise Nepal Hospitality GroupDoha
- Ensure compliance with hospitality service policies.
- Manage and support department teams to ensure service quality.
- Strong leadership and communication skills.
- HME Holding GroupDoha
- Good understanding of café operations, specialty coffee service, and hospitality standards.
- Excellent communication and customer service abilities.
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- Oceana Rosarito Hospitality W.L.L.Doha
- Previous customer service experience is considered an asset.
- Provide accurate information regarding products, services, and company policies;
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Job Post Details
Job details
Job type
- Permanent
Location
Full job description
Job Description – Senior Customer Support
Role Overview:
The Senior Customer Service will lead the customer service function by ensuring exceptional customer experience, efficient issue resolution, and strong team performance. The role is responsible for managing daily customer service operations, monitoring KPIs, handling escalations, and supporting customer retention and revenue growth initiatives. The ideal candidate will combine strong leadership abilities with operational excellence, ensuring service quality standards are consistently maintained across all customer interactions.
Key Responsibilities:
- Proven experience in team leadership or supervisory role.
- Strong ability to manage KPIs (response time, CSAT, conversion, retention).
- Excellent communication skills in English and Arabic.
- Experience handling escalations and high-level customer complaints professionally.
- Strong decision-making and problem-solving skills under pressure.
- Experience training, coaching, and developing customer service agents.
- Hands-on experience with CRM systems, WhatsApp Business, and ticketing platforms.
- Strong organizational, reporting, and analytical skills.
- Sales-aware mindset with ability to support revenue growth and retention strategies.
- Ability to manage schedules, workflows, and team performance.
- Ability to handle telephone inquiries and provide chat support professionally and efficiently.
Requirements:
- Bachelor’s degree in Business or a related field; Master’s degree/relevant certifications are a plus.
- 3–4+ years’ experience in customer service (GCC Preferred)
- Background in F&B, D2C, wellness, health-tech, subscription services, or hospitality is strongly preferred.
- Proven experience scaling a support team in a fast-paced environment.
- Proven experience improving customer service processes and workflows.
- Excellent communication, conflict resolution, and leadership abilities.
Key Competencies
- Customer Relationship Management
- Team Leadership & Supervision
- Complaint Resolution & Escalation Handling
- Communication & Interpersonal Skills
- KPI & Performance Management
- Customer Retention Strategies
- Problem Solving & Decision Making
- Coaching & Team Development
- CRM & Ticketing System Management
- Workflow & Process Optimization
- Time Management & Multitasking
- Service Quality Assurance
- Reporting & Data Analysis
- Sales Support & Revenue Awareness
- Adaptability & Stress Management
- SOP Compliance & Operational Excellence
- Cross-Functional Coordination
What we offer:
· Competitive Package.
· Opportunities for professional growth and career advancement.
· A supportive, collaborative, and inclusive team environment.
· Access to product training, and industry insights.
Diversity and Inclusion:
At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.
Work Location: In person