Hospitality Support Services jobs

Position: Play Facilitator/Imaginator

Location: Doha, Qatar

WHO WE ARE

OliOli® Doha is inviting candidates to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum. Founded by a group of parents who are passionate about open-ended, non-judgmental play, OliOli® entails 6 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli® comes from 20 countries.

Find out more information about OliOli® @ http://www.olioli.qa/ or http://www.instagram.com/oliolidoha.

The Imaginators are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®s brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.

NOTE FROM OUR FOUNDERS

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.

WHAT THIS ROLE IS ALL ABOUT

As the Play Facilitator, you are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Working within exhibit zones, you act as OliOli®s brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful, and joyful manner.

WHAT WE'LL TRUST YOU WITH

Guest Experience and Service

• Be an OliOli® brand ambassador, ensuring a positive and memorable guest experience through friendly, inclusive, respectful, sincere, and culturally appropriate interactions.
• Provide courteous guidance through the building, exhibits, and programs.
• Deliver excellent customer service with proactive engagement throughout the guest journey.
• Manage groups of children from schools, birthday parties, camps, privatizations, and other events.
• Address guest inquiries, resolve complaints, and handle overcrowding situations effectively.
• Oversee exhibit spaces and their components smoothly.
• Gather and communicate guest feedback.
• Follow daily opening and closing protocols, including cleaning, restocking, and preparing program materials.

Exhibits area

• Possess a clear understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives.
• Understand the learning opportunities each exhibit/gallery offers.
• Keep up to date with exhibit and program initiatives.
• Participate in training to enhance guest interactions in the OliOli® style.
• Work as a team to maintain cleanliness, organization, and proper condition of all areas and galleries.
• Oversee the use and quality of consumables.

Safety

· Maintain a “safety first” mindset and ensure a safe environment for all guests, especially children, and the team.

· Report on any safety or performance issues with exhibit components or the building.

· Follow OliOli® policies and procedures during incidents or emergencies (e.g., fire evacuation, accident reporting) and attend the necessary training.

Other Responsibilities

· Be a proactive part of a positive, collaborative, and guest-centric culture.

· Work with the team to support special events and programs.

· Assist the marketing team in increasing awareness of the museum by encouraging guests to leave reviews on Google and TripAdvisor.

· Support and work effectively with temporary staff.

· Assist in upselling OliOli® products like birthday parties, field trips, etc., during customer interactions.

· Perform other duties and participate in projects aligned with OliOli®s goals.

WHAT YOU'LL NEED TO BRING TO THE TABLE

• College degree (preferred); early childhood development education is a plus.
• Previous work experience in education, entertainment, hospitality, events, or retail (preferred).
• Strong customer service and communication skills.
• Enthusiasm about working with children, adults, and large groups.
• Capability of working in a fast-paced, high-volume environment.
• Self-motivation, collaborative mindset, and adaptability to perform a variety of duties.
• Positive, energetic, patient, empathetic, friendly, and kind nature and respect for diversity.
• Physical and emotional capacity to handle physical demands of the role (e.g., long-standing hours, loud noise).
• Flexibility to work in shifts in the morning or evening, weekends, and holidays.
• Readiness to wear uniform.
• Excellent English and Arabic skills.

WHAT ELSE IS IN IT FOR YOU

· Private Health Insurance

· 21 working days of annual leave

· Round-trip air ticket to your home country on every work anniversary month

· Employee Discounts for OliOli® products

· Internal growth and development opportunities

· Diverse and welcoming Team

Job Type: Full-time

Pay: QAR5,000.00 per month

Work Location: In person