Naija Solutions LLC provides healthcare support, customer service, administrative coordination and business solutions for clinics, medical providers and healthcare organizations.

We are seeking a professional and customer-focused Healthcare Customer Service Coordinator to support patients, clients and healthcare partners. The successful candidate will respond to inquiries, coordinate appointments and service requests, maintain accurate records and ensure that customers receive clear and timely assistance.

This position is suitable for candidates with experience in customer service, medical administration, call centres, clinic reception, insurance support or general office coordination.

Key Responsibilities

Customer Support: Respond to customer and patient inquiries by telephone, email and other approved communication channels.

Appointment Coordination: Schedule, confirm, reschedule and cancel appointments according to service availability and company procedures.

Service Information: Explain available healthcare services, appointment requirements, documentation and general processes clearly and professionally.

Records Management: Create, update and maintain accurate customer, patient and service records.

Request Handling: Record service requests, complaints and follow-up actions in the company’s customer-management system.

Issue Resolution: Resolve routine concerns promptly and refer complex clinical, billing or technical matters to the appropriate team.

Follow-Up: Contact customers regarding appointments, pending documents, service updates and unresolved requests.

Communication: Coordinate with healthcare providers, clinic staff, insurance teams, account managers and administrative departments.

Data Entry: Enter information accurately while maintaining confidentiality and complying with internal data-protection requirements.

Complaint Management: Listen professionally to customer concerns, document issues and support timely resolution.

Reporting: Prepare basic reports covering inquiries, service requests, appointment activity and customer feedback.

Administrative Support: Assist with correspondence, document preparation, filing and general office coordination.

Quality Standards: Follow approved scripts, service procedures and response-time standards.

Confidentiality: Handle customer and healthcare-related information responsibly and discreetly.

What We Are Looking For

Diploma or bachelor’s degree in Business Administration, Healthcare Administration, Customer Service or a related field.
At least 1 year of experience in customer service, administration, reception, call-centre support or a related role.
Healthcare experience is preferred but not mandatory.
Strong written and spoken English.
Arabic language skills are an advantage but are not required.
Good telephone manner and professional communication skills.
Ability to remain calm and helpful when managing customer concerns.
Strong organization, attention to detail and follow-up skills.
Basic knowledge of Microsoft Office or Google Workspace.
Ability to learn customer-management and healthcare-support systems.
Ability to manage several inquiries and changing priorities.

Preferred Qualifications

Experience in a clinic, hospital, pharmacy, insurance company or healthcare-support environment.
Familiarity with appointment scheduling and customer relationship management systems.
Experience handling confidential records and personal information.
Knowledge of healthcare terminology is advantageous.
Previous experience supporting customers through telephone, email and digital channels.
Current residence in Qatar and reasonable availability to join.

الراتب المدفوع: QAR٦٠٬٠٠٠٫٠٠ لكل عام

موقع العمل: بشكل شخصي

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