Healthcare Management jobs in Doha

Maintain accurate records of patient visits, reports, and billing where required.ROLE AND RESPONSIBILITIES:

Administrative & Operational Management

. Oversee the daily operations of the medical centre for all departments, ensuring timely and efficient delivery service.

. Act as the main point of contact for coordination between all clinical departments (e.g., radiology, neurology, cardiology, etc.) and support services (lab, pharmacy, reception).

. Coordinate patient appointments, registrations, and follow-ups in collaboration with front desk staff and Patient Care.

. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

. Act as a liaison between medical staff, patients, and administration for effective communication.

. Address patient queries, feedback, and grievances professionally and promptly.

. Assist in organizing health camps, awareness drives, and other outreach programs held in the respective Branch.

Staff Supervision, Training and Ethics & Compliance Assurance

. Ensure adherence to healthcare regulations in all the departments and Assist in the inspection and keeping Staff files upto date as per MOPH.

. Suggest quality improvement initiatives based on patient feedback.

. Creating Bio- metric for all the new staff and Uniforms & Name Badge requisitions for all the Departments concerned, Support onboarding and training of new staff members.

. Taking care of Staff concerns on first level then escalating to the branch head/management and supporting staff attendance/leaves and clearing before payroll and sharing with BH's.

. Ensure compliance with all regulatory and safety standards within the centre and Ensure compliance with Qatar's healthcare regulations and the Medical Centre's protocols.

. Support data collection and reporting for clinical performance indicators and KFA's.

. Train and guide administrative staff on patient handling and service excellence.

. Work closely with various departments such as HR, IT, Maintenance, Marketing, Quality and Procurement for facility needs and support services.

. Serve as the escalation point for patient concerns and ensure quick, empathetic, and effective resolution.

. Design and deliver e-learning courses, workshops, and training programs, conduct seminars, workshops, individual training sessions for the medical Staff etc.

Eligibility :

. Masters/Bachelor's degree in healthcare administration, Management, or a related field (preferred).

. Strong interpersonal and communication skills.

. Excellent organizational and multitasking abilities.

. Experience in healthcare operations.

. Ability to handle confidential information with discretion.

. Customer service orientation and problem-solving mindset.

Work Location: In person