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    • Respond to and resolve L1 IT incidents (hardware, software, basic network, account access).
    • Log all tickets in the IT ticketing system (integration with…
    • Support team to resolve issues.
    • Have minimum 5 years of experience in the below area.
    • Good experience in OS implementations and management (such as.

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Job Post Details

IT Support Specialist (L1) - job post

ECCO Gulf Majorel Qatar
Qatar

Location

Qatar

Full job description

We are looking for a skilled IT Support Specialist (L1) to join our IT support team and ensure smooth day-to-day IT operations and user support.

Key Responsibilities

  • Respond to and resolve L1 IT incidents (hardware, software, basic network, account access)
  • Log all tickets in the IT ticketing system (integration with Symphony per CL-03, CL-04, and integration sheet
  • Escalate unresolved issues to IT Helpdesk Supervisor
  • Assist agents with login issues, application errors, printer/peripheral problems
  • Perform basic troubleshooting of telephony/softphone issues
  • Support onboarding of new users, including access provisioning and workstation setup in coordination with relevant teams

Requirements

Education:

  • Diploma or Bachelor’s degree in IT, Computer Science, or a related field

Experience:

  • Minimum 2–3 years in IT Helpdesk or Technical Support roles

Certifications (Preferred):

  • ITIL Foundation
  • CompTIA A+
  • Microsoft 365 Fundamentals

Languages:

  • Fluent in Arabic and English (bilingual mandatory)

Technical Skills:

  • Windows OS troubleshooting
  • Microsoft Office support
  • Basic networking knowledge
  • Active Directory user management
  • Basic understanding of VoIP/telephony systems
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