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Confidential Company jobs in Doha

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    • Maintain the confidentiality of student, customer, client and company…
    • View all Tafaseel jobs - Doha jobs - Call Center Representative jobs in Doha
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    • Ensure compliance with company procedures and administrative policies.
    • Maintain organized records of invoices, contracts, and company documents.
    • Perform secretarial duties, which require the handling of confidential and sensitive information.
    • Provides administration support for the smooth functioning of…
    • Trustworthy and professional when handling confidential commercial, pricing, and supplier information.
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    • Honest, responsible, and trustworthy when handling confidential client information.
    • Assist with investigations, statements, CCTV review and preparation of confidential reports.
    • Under the guidance and supervision of the Security Manager and…
    • Handle sensitive and confidential governance information with the highest level of discretion and controlled access.
    • Maintain confidential employee medical records and health documentation.
    • The role also promotes workplace health and safety and ensures compliance with…
    • Verify payroll information against employment contracts and company policies.
    • Ability to handle confidential employee and payroll information professionally.
    • Ensure payroll and benefits processes comply with company policies and applicable Qatar regulations.
    • The candidate will be primarily responsible for *end-to-end…
    • Handle confidential information with discretion and professionalism.
    • The ideal candidate will have excellent communication skills, the ability to multitask, and…
    • Manage company-related registrations and renewals, such as:
    • High level of discretion and professionalism when handling confidential information.
    • Demonstrate company standards in selling, customer service, visual merchandising and teamwork.
    • Read and understand the memos, company policies, benefits…
    • Detail-oriented, organized, and able to handle confidential information.
    • The HR Manager is responsible for managing daily HR operations, ensuring legal…
    • High level of discretion and integrity when handling confidential information.
    • This position serves as the subject matter expert for the time and attendance…

Job Post Details

Call Center Agent - Qatar - job post

Tafaseel
4.5 out of 5 stars
Doha

Job details

Job type

  • Full-time

Location

Doha

Full job description

Responsibility:

  • Respond to enquiries professionally through all approved communication channels within the required service levels.
  • Provide accurate and updated information using approved procedures, scripts, knowledge bases and client guidelines.
  • Record all customer interactions, requests, complaints and follow-up actions accurately in the designated system
  • Verify the caller's identity before disclosing confidential or personal information.
  • Escalate unresolved, sensitive or complex cases according to the approved escalation process and follow up until closure.
  • Maintain the confidentiality of student, customer, client and company information at all times.
  • Meet assigned quality, productivity, attendance, schedule adherence and customer satisfaction targets.
  • Handle complaints calmly and professionally while protecting the customer experience and the reputation of Tafaseel Qatar and the client.
  • Participate in required training, coaching, quality calibration and performance improvement activities.
  • Comply with Tafaseel Qatar policies, client procedures, information security controls and applicable ISO 9001 and ISO 18295-1 requirements.
  • Report recurring issues, service gaps and improvement opportunities to the Team Leader.
  • Perform other related duties assigned within the scope of the position.

Skills and Qualifications

  • Bachelor's degree or diploma from a recognized institution.
  • Minimum of two years of customer service or contact center experience.
  • Previous experience in a BPO, education or student-services environment is preferred.
  • Fluency in spoken and written Arabic and English.
  • IELTS score of 5 or equivalent English-language qualification, where required by the client.
  • Ability to pass the required typing, language, system and client assessment tests.
  • Experience with Cisco Contact Center, HP Service Manager, Microsoft Teams or similar platforms is an advantage.
  • Experience in providing multi-channel customer support across voice and non-voice communication channels.
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