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    • The role includes end-user support, hardware/software troubleshooting, basic network support, IT asset management, preventive maintenance, and support for…
    • View all ALM Data Systems jobs - Qatar jobs - IT Support jobs in Qatar
    • Salary Search: IT Support Technician salaries in Qatar
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Job Post Details

IT Support Technician - job post

ALM Data Systems
Qatar

Job details

Job type

  • Full-time

Location

Qatar

Full job description

Provide efficient technical support, troubleshooting, and maintenance of IT systems across company locations. The role includes end-user support, hardware/software troubleshooting, basic network support, IT asset management, preventive maintenance, and support for retail/forecourt automation systems.

Key Responsibilities

  • Provide Level 1 and Level 2 support for hardware, software, operating systems, printers, peripherals, and business applications.
  • Resolve helpdesk tickets and service requests within defined SLAs.
  • Visit petrol stations, vehicle inspection stations, fuel depots, and other operational locations for onsite IT support.
  • Perform preventive and corrective maintenance, OS patches, firmware updates, and system upgrades.
  • Troubleshoot basic LAN/WAN, routers, switches, firewalls, and network connectivity issues.
  • Support retail and forecourt automation systems, including fuel dispensers, forecourt controllers, and automatic tank gauging systems.
  • Coordinate with vendors and internal teams for escalated technical issues and system improvements.
  • Maintain accurate IT asset inventory and monitor hardware/software licenses.
  • Support ITIL processes including Incident, Problem, Change, Request, and Asset Management.
  • Assist with user training and ensure compliance with IT policies and security standards.

Requirements

  • Bachelor’s degree in IT, Computer Engineering, or related field.
  • 2–5 years of experience in IT Support / IT Administration.
  • Valid Qatar Driving License – mandatory.
  • English and Arabic communication skills preferred.
  • Good knowledge of Windows environments, hardware/software troubleshooting, and basic network infrastructure.
  • Experience supporting multiple operational/site locations is preferred.
  • CompTIA A+, Network+, and ITIL 4 Foundation or higher preferred.
  • Azure Fundamentals / Cloud certification is an advantage.

Application Question(s):

  • Do you have experience working as IT support for any Petrol Stations?

Education:

  • Bachelor's (Required)

License/Certification:

  • Qatar Driving License (Required)

Location:

  • Qatar (Required)

Work Location: In person

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