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    • Previous experience in customer service, retail, hospitality, or a call center is preferred but not always required.
    • Attention to detail and accuracy.
    • High school diploma or equivalent (associate's or bachelor's degree is an advantage).
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    • Maintain first-aid kits and office medical supplies.
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Job Post Details

Customer Service Representative - job post

AlexsFIFA Store Qatar
Doha
QAR 44,000 - QAR 55,000 a year

Job details

Pay

  • QAR 44,000 - QAR 55,000 a year

Job type

  • Part-time
  • Full-time

Location

Doha

Full job description

Customer Service Representative

A Customer Service Representative is responsible for providing excellent support to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. They serve as the primary point of contact through phone, email, live chat, or in person, helping customers with product or service information, order processing, billing questions, and general assistance.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally via phone, email, chat, or in person.
  • Resolve customer complaints and provide appropriate solutions in a timely manner.
  • Process orders, returns, refunds, exchanges, and service requests accurately.
  • Maintain detailed records of customer interactions using CRM or ticketing systems.
  • Provide accurate information about products, services, pricing, and company policies.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure issues have been resolved satisfactorily.
  • Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards.
  • Collaborate with colleagues to improve customer service processes and overall customer experience.

Qualifications:

  • High school diploma or equivalent; additional education is an advantage.
  • Previous experience in customer service, retail, hospitality, or a call center is preferred but not always required.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Basic computer proficiency and familiarity with Microsoft Office and CRM software.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Professional, positive, and customer-focused attitude.

Preferred Skills:

  • Active listening and empathy.
  • Strong organizational and time-management skills.
  • Attention to detail and accuracy.
  • Ability to remain calm under pressure.
  • Team-oriented with a willingness to learn and adapt.

Pay: QAR44,000.00 - QAR55,000.00 per year

Work Location: In person

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